I’m really happy with the facilities at genius Collins street, but the educators at this childcare are second to none. My son has been attending Genius for almost 3 years and often refuses to leave at pick up, this is very reassuring as a parent that he is in the right place. The management team are also very helpful and always willing to help in any way they can. I highly recommend this daycare centre.
06 May 2022
My son just finished his first week and loved it. I can’t thank the staff at Genius enough for their support and kindness during this time. I struggled but my baby has really been living his best life. I feel confident he is safe and in good hands. A proper orientation was conducted and made the process very smooth. There is no comparison to the other daycares I toured in the cbd or regionally. The management has been amazing, the educators are brilliant and the communication has been great. Bonus… stunning facility, open, spacious and fun. Thank you to the staff at Genius for all you do.
05 Jun 2021
Complete disregard for the health of children in their care. The new management is reckless and doesn’t communicate with parents when health concerns arise. We are extremely disappointed in how far downhill this centre has gone since our eldest enrolled back in 2018. I will say the teachers are absolutely incredible. Both of my daughters formed very close bonds with their teachers. The admin, however, needs to make some serious improvements, especially during Covid. Our youngest will no longer be attending due to multiple serious illnesses that have landed her in hospital.
Honestly I cannot say enough great things about this place. All the staff and educators are lovely people and my 2 year old son loves coming here and playing with his friends. They have great, modern facilities and a large outdoor playground. Communication via their app is excellent with daily/week reflections & photos posted every week. They have remained open during the COVID pandemic and supported families wherever possible. Such a wonderful place with amazing people
We have been attending this day care centre for almost 4 years and are extremely impressed with the facilities, management and staff. They all go above and beyond for the families and my little boy LOVES going. During the COVID pandemic they have tried their hardest to accomodate as many people as possible and have been great with communication and assistance. As a working mum it has been a huge relief to know that when I drop my boy off there he is well cared for and happy to be there. I highly recommend this centre.
The carers from Genius are absolutely amazing and have been looking after my child since she was 5 months old. It is wonderful to see my daughter reach out for them during drop off and surprise us at home with the skills that she's picked up from day care.
The centre has always been great at responding quickly to my emails and queries and are prompt at updating feed/nappy/sleep status on the app. The facility itself is clean and filled with toys and provides a safe outdoor area where the children can run and play.
Had a couple of issues while my baby was there and they were never resolved properly until I talked to the management (and then left the center). They labelled almost all my complaints to 'communication problem between the carers and parents'. But I felt that there were more to that: their app was not functioning properly to the point that it has become unreliable, wrong entries made by the carers, and the carers disregarding our specific request treatment for the baby. Late distribution of the center's policy, not very thorough in going through payment option.
Not to mention how my baby was sick for half the time we're in the center and there was one time even the carers were sick.
All of the above happened within less than 2 months.
21 Nov 2019
27 Aug 2019
Ridiculous. I am outraged at the discrimination I have faced today. I came here looking to register for the service, after searching endlessly for the right place to go, only to be told I am not wanted here. I thought this place was supposed to be accepting of all! Why was I denied the service of this childcare, denied a chance to play and learn with other children and so shockingly discriminated against you may ask? Because I’m 38 years old and severely obese, and apparently they can’t allow someone 30 years older than every kid there into the program. Your unethical treatment of me makes me sick, and I will return...
The child care was quite good when we started 1.5 years ago and felt comfortable while leaving our kid. But with the management changes ( quite a few times ), not only there has been heavy increase in the child care day rates ( by 20 dollars a day increase in past 1.5 years ), but overall facilities has come down. Their regular Xplor app to update kids activities does not work properly. In case we complain, no one takes it seriously and hence they ignores you. Educators are quite helpful there who takes care of your child but they are bounded by the rules of management. There has been drastic level down in terms of activities for kids as well. No doubt, it was an excellent option but i think it's not a odd one out though.