We have been with WK since it first opened and for a long time it was an incredible centre. Unfortunately over the last year since being taken over by Affinity Education, things have declined significantly. Transitions between rooms have been poorly managed with far less communication than expected. The transition itself was rushed when it finally occurred with insufficient orientation. When my daughter started in her new room she came home saying she had been pushed and hit and was scared to return to the new room, then started having nightmares. When I emailed my concerns I was told she only witnessed something but was not involved, however an educator in the room told my husband she WAS targeted and they have been speaking with the other kids family. The centre offered to upload a post to the app for me to show how my daughter is coping in her new room to ease my mind of her safety and wellbeing, it took two months and multiple in person and email reminders from myself to finally receive a very very basic short update which didnt cover anything they'd offered to write about. Daily room updates have become rare and inconsistent, its often 1-2 weeks between one random upload of photos and info, for instance we've recieved 3 updates in 2 months. We will get maybe a few routine notifications (for meals, sunscreen, snack etc) if we’re lucky, so we never know what shes eaten or done during the days shes there. I understand the childrens care is priority and these updates cant always be done, but surely this frequency could be improved with better staffing numbers. We have also received calls informing us of incidents where my daughter has been injured and informing us we will have to sign an incident report at pick up, but we are yet to see any corresponding incident reports. We cant discuss it at pick up as the day staff have already left and the evening staff arnt aware of it, so there seems to be very little handover at staff changeover. I emailed the centre asking about the incident report for the second one and they replied saying they will follow up, I never heard back. Last week we picked her up on a 30 degree day, the first hot day of summer, and she was outside playing in a warm jumper...and no shoes, and no hat (no shoes and no hat often happen, but I can appreciate its hard to keep them on 3yos) ..she got home and just immediatly sculled a full water bottle. As we rarely get updates in the app im unsure if she was outside running around in the heat in her jumper all day, so unsure if they monitor risks of heat exhaustgen. Clothes often go missing, and i find some of them just tossed in the top of the lost property box clearly stamped with her full name. There doesn't seem to be any sort of structured activities during the day so the kids are missing so many opportunities for learning and growth in the older rooms. Some rooms make crafts and gifts for fathers day and christmas etc, but ours didn't. It feels like theres a new frustration every week! There has been a noticeable increase in both staff and children leaving the centre throughout the year. While emails or conversations with management may sound reassuring, the promised actions rarely happen. I share this feedback with disappointment, as we loved this centre for so long. I hope WK can return to the standard it once had, though it seems after ongoing negative feedback from multiple families, nothing gets actioned. Some of the educators are genuinely wonderful and I'm truly greatful for the genuine love they've shown for my daughter over the years, and I feel they are let down by management, the younger rooms have much more consistent updates and levels of care. We have moved our daughter to another centre in Werribee.

We are so lucky to have found this centre. Centre Manager Leanne and Monice are fabulous. So understanding and the communication we have received has been amazing compared to our previous centre. My sons room has the most amazing and dedicated teachers. Highly recommend this centre.

The centre was great when it first opened, wonderful director Naima. We moved earlier this year which resulted in us leaving this establishment and unfortunately I've had nothing but trouble chasing up over $1,000 of rebate entitlements. I've sent multiple emails chasing this up for over 7months. Turns out there was an admin error and they expect me to wear their incompetence. I'd be very cautious moving forward with this centre as once you're out the door they don't care to do the correct thing. I'm not the only one that's having trouble chasing money, seems to be a common theme. Shame, as the staff my girls had were good.

We love everything about Werribee kids! Our daughter has absolutely flourished under there care! I’ve never felt more comfortable sending my baby girl somewhere everyday! I can’t wait to see her flourish more and to watch the same amazing growth when I enrol my soon to be born son!

We have loved our time at Werribee Kids - Miss Mahtab is an exceptional Lead Educator who takes care and time for each child in her care. The team flourish with her in the room, our youngest daughter is classed as family and is so loved by her Educators - permanent or floaters. Our eldest daughter has made so many friendships, and has gained so much confidence since moving into the four year old Kindergarten room this year, it was the best decision we made.

WK has been great. The staff are lovely and friendly. I am always advised when things happen. My son is not the greatest communicator but he has made huge improvements in his speech and his overall communication since attending. We only had a few issues with billing which is a downfall where I was constantly chasing replies about why billing is not accurate or always changing. However other than that I think they ate great. Special mentions to Hua, Jing, Holly, Hima and Anmol for a great job they were/are amazing thank you team.

Terrible. Toured this daycare twice. Once when it opened when it looked fabulous. Toured again recently. The Assistant Director was unenthusiastic, appeared bored during the tour and offered basic answers to questions. We saw children crying everywhere and educators too busy talking about personal things. The Ratio appeared to be out as there seemed a lot less child carers than needed. A child fell upstairs and stood with a bleeding grazed knee. Child carers saw it happen but didn’t help the boy who was now crying. Downstairs can only be described as chaotic and stressful for the children and carers. Classrooms looked empty. Nothing for the children to use. What was there was messy and all over the floors. My child picked up some books and they were all falling apart. Bathrooms were dirty with toilet paper everywhere and water all over the floors. Will not be enrolling my children.

My daughter started at Werribee kids at the start of 2024, things started off rather well, after approx 6 months I was reached out to by people outside of the centre (no children in the centre) who informed me that one of the educators from Billy Buttons room (I shall not name) had been telling them complete lies about my daughter. These lies were told to someone I had nothing to do with. I didn’t approach the centre at first cause I was waiting to hear back from the educators in her room, when I heard nothing I was surprised so I went into the centre and questioned staff for them to say that my daughter was well behaved at daycare and they were shocked to hear such rumours. I left it for another month. My daughter used to love daycare and was so excited to go play, we found that upon dropping her off that if that particular educator was working she would get very upset and start crying, latching onto us screaming she wanted to go home. At first we just thought it was nerves but she wasn’t like it when that particular educator wasn’t there. So I decided to bring my concerns to the new director, I told her all of my concerns including the rumours and her new behaviour where she expressed to me that “we’re taking this very seriously, we want you and your child to feel that this is a safe and welcoming space so please feel free to reach out with any concerns and we will be speaking to said team member” and I left the centre. Within 2.5 hours of leaving that team member who is friends with the director had been spoken to and breached confidently AGAIN to speak about my report and child with people that had no association to the daycare. I then found out a couple days later that she had taken photos of my child on her own private device and sent them to people I had no association with and even FaceTimed a mutual friend with my child. I instantly stopped sending my daughter and went and seen the director AGAIN only for her to say that they have had a discussion with the educator and she has said she hasn’t done anything wrong. It was all swept under the rug, I then said that I wanted my child out of the daycare immediately I wasn’t sending her back where I was told that I have to pay and not send her for 2 weeks cause I’m withdrawing her from care on my own account, I went in on the last day and signed her in and out for subsidy purposes were I was told that was entitled to a refund and they would be in contact once she had been withdrawn, only to find that they didn’t withdraw her and I’m still yet to see the refund. Some of the staff are beautiful people but after this experience I would not recommend sending your child there. The director was very rude and only interested in protecting her friends even if they were in the wrong. My daughter and son are now enrolled in a different centre and loving it, due to whatever conspired at Werribee kids my daughter is still very very anxious regarding care but we are working through it.