Current
Abracadabra Childcare Services
Sole charge Nanny/Babysitter

Caring for children ranging in age from newborn to teenage years where I am responsible for organising daily outings and age appropriate activities and all associated household duties.

November 2016
Casual Sole charge Nanny
Naismith Family
Barossa Valley

Caring for two children (cousins) aged 3yrs and 2yrs where I was responsible for feeding, bathing, settling, stories and reading, preparing bottles and evening meal and getting them ready for bed.

Oct - Nov 2016
Temporary Nanny
Thng Family, Adelaide

Caring for two children aged 10 and 6 years whilst Mum was travelling domestically for work. I was responsible for organising fun daily outings, age appropriate activities, arts and crafts, reading, games and puzzles, preparing snacks and meals.

Dec 2012 to June 2014
Casual Babysitter
Hotelclub Canada

During my time in Canada I babysat for various families at the hotel for children ranging in age from newborn to teenage years both during the days as well as eves. I was responsible for outdoor activities and games, indoor age appropriate activities, arts and crafts, stories and reading and preparing snacks and meals.

Other Employment History
October 2015- September 2016 I.C.E Vacations, Sales Consultant, Gold Coast QLD

April- August 2015 Reservation Consultant, Mantra, Gold Coast QLD

NRMA – Customer Service Agent July 2009- December 2012

σ Meeting high volume KPI performance standards
σ Handle incoming calls or inquiries from prospective customers or clients
σ Assist customers effectively by solving customer disputes
σ Provide customer additional information and explain NRMA services
σ Discuss products offered and ensure a high level of customer satisfaction
σ Handle confrontational and stressful interactions with the public
σ Complete supporting paperwork and data entry as required
σ Accurately capture customer information
σ Create and maintain service reports
σ Strong communication and negotiation skills
σ Handle confidential financial and personal information appropriately

Hotelclub, Sydney – Customer Service Contact February 2005 – July 2009

σ Meeting high volume KPI performance standards
σ Handle incoming calls or inquiries from prospective customers or clients
σ Assist customers effectively by solving customer disputes
σ Administration duties as required
σ Data entry
σ Order tracking
σ Staff training
σ Sales

Harvey Norman Computers- Sales Assistant Sept 2004 – Feb 2005

σ Serve customers
σ Train new staff members
σ Organise merchandise and stock inventories
σ Help customers with enquires – provide advice and product knowledge
σ Resolve customer disputes
σ Effectively process stock inventories
σ Training in GE Finance and Buyers Edge Finance applications

σ Senior First Aid – St John’s Ambulance Service
σ Peer Support Leadership Training Certificate