CAREER OBJECTIVE:

Progress with a rewarding career in the Disability Sector which promises growth, provides opportunity to contribute my skills towards organizational development and self whiles making difference in clients lives.

CAREER PROFILE: As a Disability Support Worker, I offer:

§ Nine (9) years of experience providing excellent client services as well as clinical care with a friendly and approachable attitude.
§ Unwavering commitments to resident/client service, with the ability to build productive relationships, resolve complex issues and make client happy.
§ Excellent written communication skills with an attention to every detail.
§ Intermediate Knowledge in Microsoft Office 2010 – Word, Excel and Internet explorer
§ Possessions of current senior first Aid certificate, National Police check certificate, working with vulnerable people card (WWVP), unrestricted drivers licence and a reliable comprehensive insured vehicle.

Position: DISABILITY SUPPORT WORKER (TEAM LEADER)
AUG. 16 – PRESENT
Company: QUEST CARE ACT

As a Disability Support Worker (Team Leader); I undertake direct client (person centered approach) support including but not limited to preparation and assistance with meals, household activities, personal, social and recreational activities and community access to ensure health and well being with clients. I supervise staff, manage day –to-running of group home, maintain petty cash, identify client needs and liaise effectively with other service providers and client’s significant others. I administer medication, therapy and follow organization policies and procedures. I attend and contribute to client review meetings, programs and long-term management of group homes; I share observation with coordinator, liaise effectively with client families and initiate significant links to support client’s well being.

Position: DISABILITY SUPPORT WORKER
UNE. 13 – NOV. 2016
Company: DISABILITY TRUST ACT

As a Disability Support Worker; I supervise trainee support workers, provide direct person centered care and managed a caseload of 10-15 clients. I undertook effective case management, which includes coordinating relevant services for client that meet client needs and concerns. I develop and monitor client individual support plan and address immediate issues that may arise. I provide relevant information and referral as well advocate on behalf of client. I wrote progress note on client outcome and behavior that may arise. I undertook administrative duties and contribute positively towards the success of the team and organization. Achievements: I became the person that ensured warm, caring and stimulating environment for all clients in the center; I effectively and efficiently co-ordinate clients activities within their local area to meet their immediate needs, I maintained an effective supervision of all client medical condition and alerted supervisors to any changes, I provide personal care for clients in their homes and contributed positively to client Individual Support Plan (ISP).

Position: COMMUNITY SUPPORT WORKER
APR. 12 – JULY 13
Company: SOUTHERN CROSS COMMUNITY CARE

As a community support worker; I provided direct care to client under the supervision of the client’s GP or the palliative care team; I assist client to access community facilities to ensure their self independence; I undertake case management and record accurate notes of any outcomes; I assist client with personal and post- hospital care as well as domestic care including dressings, incontinent care, cleaning, bed making and changing of linen; I assist client with their shopping requirement and accompany client to social outings and recreational activities. Achievements: I became “Key person” to handle client’s personal as well as domestic needs, answering questions to client’s family and GP regarding client; resolved clients’ concerns in an efficient and timely manner. Accompany client to their medical appointment and social recreational activities. To do this, I prioritize client needs and address their needs as order of preference. I assisted company attain the highest client service delivery during accreditation (as determined by external auditors) -- earned 100% marks in all categories including personal care assistant, politeness, efficiency in service delivery, and problem solving.

Position: NURSING ASSISTANT
FEB.09 – APR. 2012
Company: ADVANTAGE CARE, GEORGES MANOR

As a Nursing Assistant; I became the go to person to provide superior care to the frail and aged, I deliver direct resident care under the supervision of a registered nurse, I assisted residents with personal care, hygiene, mobility and communication needs; I carried out daily physiotherapy task with resident, I assisted residents with rehabilitation exercises; I produced report on changes in resident well being.

Position: PERSONAL CARE ASSISTANT
MARCH 2005 – NOV. 2009
Company: BETHEL NURSING HOME

As a Personal Care Assistant, I was recognized as “#1 Nursing Assistant” (out of 15 nursing assistants in division) in 2007. Ranking was based on accuracy, time management, resident service delivery and availability; I became the lead “go-to” person for challenging residents; I was officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Bachelor of Social Work - Australia Catholic University (On going) - July 2013

Diploma in Disability Services – Western Sydney Institute - Granville TAFE – July 2012

Certificate IV in Community Services (Aged Care) - H & H Training College, NSW – Aug 2009

Certificate III – Aged Care Work (Community Services) - Mission Australia, Granville, NSW – June 2005.