Dear Heritage House Team, I need to make it absolutely clear that my concerns are about the safety, wellbeing, and treatment of children at your centre, not about any billing or account matters. I personally observed situations that caused me serious concern as a parent, including children being taken outside during extremely hot weather conditions, children appearing distressed and hungry, and an environment where many children regularly seemed upset, crying, or displaying aggressive behaviour. My own children repeatedly showed clear distress about attending your centre. At drop-off, they often did not want to stay, and at pick-up, they were frequently crying, screaming, extremely upset, and emotionally distressed. Since moving to another childcare centre, I have not experienced the same issues, which only reinforced my concerns about the environment at your service. I was also concerned about what appeared to be frequent changes in staff responsible for children’s personal care, including nappy changing. As a parent, a lack of consistency in carers handling intimate care raised serious concerns for me regarding safeguarding, supervision, and the comfort and security of the children. These are serious child safety and wellbeing concerns from a parent’s perspective. I also have a witness who observed concerns regarding how children were being treated. This is the issue I am raising, and it should not be confused with any separate administrative or financial matters. Regards, Pasha Ardestan

I do not recommend this childcare centre. Both of my children attended this centre in the past, and it was a very negative experience. Many of the children were often crying, appeared hungry, and did not seem to receive proper care or attention. I also had serious concerns about how the children were treated. On very hot days (around 40°C), children were placed outside without proper use of air conditioning, which I found unacceptable. During the time my children were there, they developed behavioural and emotional issues, including increased aggression and distress. Since moving them to another childcare centre over a year ago, they have become much happier, more settled, and no longer show those problems. Based on my experience, I would not recommend this centre. If you value your children’s wellbeing, I strongly suggest considering other options.

I am so grateful for the wonderful care and support provided by HHCH. The educators are loving, patient, and truly dedicated to each child’s learning and well-being. My children have developed strong communication skills and have learned to share, care for others, and build friendships through the engaging activities. They always feel happy, safe, and comfortable at the centre. Thank you to all the educators and staff for creating such a beautiful, nurturing, and supportive environment for them.I truly appreciate everything you do.

Great facilities and services provided. We are pleased with this daycare.

I’ve been so impressed with Heritage House’s communication. When I had a query, they replied straight away and assisted me without any hassle. They staff are professional and genuinely caring. Our child is happy there.

Heritage house is a great place for kids to grow. Our son has a wonderful time there, he is well cared by amazing educators. The management and customer service is also very supportive and reliable. Highly recommended!

We’ve had a wonderful experience with Heritage House Castle Hill. The educators are incredibly caring, attentive, and genuinely invested in the wellbeing and development of each child. Our child has grown so much in confidence, social skills, and learning since joining. Communication with parents is excellent, we always feel informed and involved in our child’s progress. Thank you to the entire team for the love and care you show every day. We highly recommend Heritage House Castle Hill Childcare & Early Learning Centre to any family looking for a high-quality early learning experience.