***Important note for families*** I would probably reconsider enrolling in this centre, and if you are currently enrolled, I strongly suggest you pay close attention to your CAS statements and all of their policies. I used to love this centre when Mel, Rachel and Tammy were there. Since the new manager commenced, the centre’s management has been poorly handled in my experience, creating unnecessary difficulty in resolving issues. After I was unable to resolve the issues with the manager, the owner took over handling the matter. However, the situation deteriorated further rather than being resolved. They have not acknowledged mistakes or offered an apology, which has caused significant stress and frustration. This experience, particularly trying to recover funds that are rightfully my account credit, has been extremely difficult. Chronological summary of issues 1. October 2025 – Submitted a re-enrolment form with an end date of 30 January 2026. 2. January 27, 2026 – Noticed my child still had bookings on my CAS statement. The centre enforced a two-week notice period, keeping her enrolled on their side, but did not process the re-enrolment form as submitted. 3. January 26, 2026 (public holiday) – The centre was closed, but they charged full fees even though my child did not attend. According to CCS rules, subsidy does not apply for non-attendance on the child’s last day, so this charge was inappropriate. 4. February 2026 – I disputed the February bookings and instructed the centre not to authorise payment while the dispute was ongoing. 5. February 20, 2026 – Despite my instructions, the centre debited the funds from my account, which I had to recover through my bank under BECS rules. 6. February 23, 2026 – My statement shows an account credit of $181.66, but the owner has confirmed there is no refund due meaning they have absorbed my account credit without my authorisation to cover a full-fee public holiday when my child could not attend. 7. System and communication issues – The centre communicated a two-week notice period on 27 January but backdated it to start on 26 January. They debited my account for February bookings despite my dispute and instructions not to charge, and only afterward debiting my funds confirmed my child’s enrolment finish date was 30 January and advised my account was up to date and no credits owed. This mismanagement made it very difficult to track fees accurately. I will not be returning to this centre. EDIT FOR REPLY: Thank you for your response. To clarify the issues: 1. Re-enrolment – I submitted a form in Oct 2025 with an end date of 30 Jan 2026. My son’s was processed correctly; my daughter’s wasn’t. The centre ignored this and applied a two-week notice instead. 2. Fees – Full fees were charged for the public holiday 26/01/26 (credit absorbed) and a booking on 2 Feb 26, which I had to recover through my bank. 3. CCS/MyGov – MyGov shows CCS paid for both days. The account should reflect my son’s records, showing no booking, not just the gap. 4. Conflicting statements – I received three statements all claiming the account is up to date, contradicting records and MyGov evidence. 5. Communication – I was told that assistance would only be provided if my public review was removed. This added significant stress during an already difficult process. 6. Positive – I genuinely loved this centre at one point, and my kids had special bonds with some carers who have since left. I hope this clarifies the full scope of the issues and helps other families understand the experience.

I would highly recommend Sagewood Early Learning Centre to any family that are looking for a professional, nurturing and caring daycare. My daughter attends this daycare and we have been very impressed with the care offered by all of the staff at sagewood!

We feel incredibly grateful to have been part of the Sagewood village. The educators have consistently gone above and beyond for our daughter and our family. Sending her each day knowing she is safe, deeply loved, and genuinely supported by each educator has been so comforting. The care at Sagewood goes far beyond the basics. The educators nurture each child, support their individual needs, and create an environment where children feel secure, valued, and encouraged to grow. The centre itself always reflects this care. We were always greeted with a friendly smile at the desk, and the centre is consistently clean, organised, and beautifully maintained. There is a calm, welcoming feeling the moment you walk through the doors. We will forever be grateful for the love, patience, and dedication shown to our daughter. Sagewood has played such a meaningful role in her early years, and it will always hold a very special place in our hearts. We cannot recommend Sagewood highly enough.

Great team that has been caring for my child since he was a baby. The amazing people there have helped grow my child into a little human being and prepare him for school. Special mention to these lovely ladies who are amazing educators: Zoe, Shaylah, Danielle, TK & Monet. Thank you for everything you do!

We couldn’t be happier with Sagewood! The educators are caring and are genuinely invested in the children’s wellbeing.The communication is excellent, the environment is warm and welcoming, and we feel completely at ease knowing our child is so well cared for. Highly recommend Sagewood success.

Great daycare! Excellent activities, food that looks amazing and nutritious, and educators really care about the kids. Have loved our experience at Sagewood so far!

Sagewood Success is a warm, nurturing environment with dedicated, friendly staff that always make you feel welcome. Our son has created strong bonds with his educators and we appreciate the great level of communication between staff and parents, including daily photos and updates. We highly recommend Sagewood and any parents considering Sagewood should feel confident in sending their children there. Thank you so much to the entire team for all the kindness, dedication and support you show every day.

Sagewood is a lovely centre, with great resources and compassionate, attentive staff. Our son settled in quickly after joining nearly a year ago, and he looks forward to attending each day, sharing the joy of his day with us every evening. He particularly admires his educators, Tayla and Danielle, who receive his highest praise. The drop off system is another positive for us; saying goodbye in the foyer ensures a calm start to each morning for both child and parent. The leadership team, Mel and Eryn, are wonderful and always greet you warmly each morning, along with Teia, who each child is so happy to see when they arrive. We appreciate the opportunity to attend parent-educator meetings, which provide an overview of our son’s development on a regular basis. Since moving to Sagewood, we couldn't be happier and highly recommend the service.

I honestly couldn’t recommend Sagewood enough. My little one has been attending since she was 9 months old and is now 3. She has grown and developed such strong, meaningful relationships. The educators are amazing and provide so much support and guidance. We’ve felt truly supported every step of the way.