Address:
23-25 Burns Street, Maidstone, VIC, 3012
Care Type:
Pre-school
Hours:
Not Available
Vacancies
No Vacancies
This centre has no vacancies, for future availability enquire with the centre.
Address:
23-25 Burns Street, Maidstone, VIC, 3012
Rating Score
Christy J
I had the view to send my child here and wanted to book a tour. The female that answered today was quite discouraging and negative in the sense that I had gone to the effort to make an enquiry in my busy schedule and since the enrollment officer was not available, then the least she could do is follow up or take my details. I offered my details requesting a call back to my enquiry. The female basically said no in an indirect way. She said call back Monday and follow up and chase it up myself as to when the enrollment officer will be in. Poor experience. If I've gone to the effort to make an enquiry the least you can do is offer to call me back and not make me keep chasing your centre to find out the exact time the enrollment officer will actually be in attendance! I felt this a very unhelpful mindset, attitude & experience. You've lost me at our first hello. Not sending my child here period.
Thank you for taking the time to share your experience. We’re genuinely sorry to hear your first interaction with our service left you feeling discouraged and unsupported. We understand that families are often making enquiries around busy schedules, and we agree you should have been offered assistance and a callback rather than needing to follow up yourself. What you’ve described does not reflect the welcoming and supportive experience we want families to have at Dobson Kindergarten. We appreciate this feedback and are reviewing the matter internally with our team to strengthen how enquiries and follow-ups are managed moving forward. If you are open to it, we would appreciate the opportunity to contact you directly to better understand your experience and hopefully restore some confidence in our service. Please feel free to email daniel@bpachildrenservices.com with your preferred contact details, and a member of our leadership team will reach out to you directly. BPA Early Learning
Ferdinand Vasile
Do not send you child here if you are an actively involved parent that is interested in your child's development. The educators rush your child in and out of the centre without providing any feedback or insight into how your child is going. When asked, you are made to feel like an inconvenience and the educators are standoffish. Perhaps this is becuse they are either burnt out or do not enjoy their job. Either way, I would only recommend that you send your children here if you have no other option.
Atticus Patterson
I can't speak for today, but at the very least it was good a decade ago.
with Maidstone, 3012
Dobson Kindergarten
Contact Centre
Suburb Average
$164.12
Above average
The National Quality Standard is an industry benchmark defined by the government.
Dobson Kindergarten
Exceeding
Suburb Average
Meeting
