Great team at GBGH, most loving teachers and manger who is very accommodative. Great learning and fun experience for the kids. Love the environment and team!!<br>Highly recommend.

We’ve had a really positive experience with Great Beginnings Child Care Centre Gregory Hills. The teachers are caring, friendly and genuinely engaging. They always greet you with a smile and are easy to approach, which makes such a difference as a parent.<br><br>I really appreciate how the teachers take the time to update me on how my children’s day has been going and share little details about their activities, mood and progress. It gives me great confidence knowing that my children are being cared for by educators who are attentive, knowledgeable and genuinely passionate about what they do.<br><br>Although I did experience a hiccup recently RE: safety policy that had not been communicated to us early on, I believe providing parents with all relevant policies and information upfront would help families feel more prepared and avoid unexpected situations. Clear communication from the beginning would make the process smoother and provide parents with a better understanding of the centre’s expectations.<br><br>Overall, we are very happy with the care and support provided by the educators, and we really appreciate the wonderful team at Great Beginnings Gregory Hills for caring for my children.

I can’t thank the Gregory Hills team enough for looking after my daughter like she is one of your own ❤️<br><br>She is so comfortable, happy and settled with you all — more than you’d ever know. I’m incredibly grateful for the genuine care and sense of belonging you’ve given her.<br><br>I also really appreciate the thought and effort that goes into creating such special experiences for the children, like Hush, which she absolutely loved!<br><br>It’s also the little things that stay with me. One morning, an educator noticed she had missed breakfast and offered her an apple. Such a simple gesture, but as a parent, those small moments of care mean so much. It reassures me that she is truly being noticed and looked after.<br><br>Thank you for making her feel safe, happy and for caring for her so genuinely. Knowing she is surrounded by people who truly care about her means more than I can say. We are so grateful for you all. ❤️

Just wanted to praise the new centre manager Batoul and her amazing big smile every morning we come in!! She has been very transparent and easy to talk to about anything and I really feel comfortable leaving my child there knowing she is in charge! She is a great asset to the child care centre! Thanks so much

I’m honestly extremely disappointed and disgusted by the behaviour I witnessed from the new Centre Manager when I came to pick my nephew up. I overheard the way an educator was being spoken to, and it was completely unprofessional, disrespectful and honestly hard to listen to. The educator looked visibly uncomfortable and upset, and no staff member deserves to be spoken to in such a degrading and belittling manner, especially in front of other people. As a family member walking into the service, it left an incredibly negative impression on me and raised serious concerns about the environment staff are expected to work in every day. Leadership sets the tone for an entire centre, and from what I witnessed, the way staff are being treated is unacceptable. There is a massive difference between managing staff and humiliating them, and what I overheard crossed that line completely. It also makes a lot more sense now as to why there has been such a huge amount of staff turnover recently. My nephew has already had some of his favourite teachers leave, and it has been upsetting watching him lose educators who were his safe people and who made him feel comfortable and secure at daycare. Children build strong emotional bonds with educators they trust, and when those people are constantly leaving, it absolutely impacts them emotionally. Quite honestly, if this is how educators are being treated behind the scenes, I am not surprised staff do not want to stay. Educators deserve respect, support and professionalism from management, not to be spoken down to or made to feel small while simply trying to do their jobs. Families notice these things, and hearing a Centre Manager speak to staff in such a disgusting way completely changes how people view the service. I think the way this situation was handled reflects very poorly on the leadership within the centre, and I truly hope something is done about it because from a family perspective, it was genuinely shocking and uncomfortable to witness.

UPDATE* As a parent of a child who used to attend this centre, I’m SO HAPPY that I pulled him out. He now attends an amazing centre (not G8 owned), and he hasn’t been sick at all, the educators actually care, and the director isn’t a corporate pig. If you want your child to be neglected, enrol them into Great Beginnings Gregory Hills 👍🏽 —————————————————————————— My son came home on 30/10/25 with a wet nappy shoved down his pants still attached to his ankle whilst wearing another fully wet nappy. It’s been 3 bus days and no one has been able to tell me who did that, why, and when during that day. It’s not hard to determine, there were only 3 recorded nappy changes done that day by 3 different educators. On that note - they missed his 9am nappy change also. Missing nappy changes is a common occurrence. Back on 01/08/2025, Miss Morium (Junior Kindy room) had failed her duty of care and let my son sit in a soiled nappy. As I watched her change his nappy, my son screamed the room down as he had a severe nappy rash due to her negligence. As she changed his nappy, she applied nappy cream with faeces still all over his bottom. When I asked why she had done, that she responded “he won’t let me change his nappy”. Funny that. I had to take over and managed to change it correctly. There’s been times when my son has come home with his nappy not even covering his parts, other times with a severe nappy rash (due to letting him sit in soiled nappies), and now our recent incident he came home with 2 wet nappies attached to his body. I pulled my son out immediately, I should’ve done it in August tbh. I have complained to the director and have reported this centre to DOE with a response pending. I’m absolutely disgusted in the educators, and am disappointed in the director for employing staff that are lazy with nappy changes and neglect children. It’s the fact that I’ve had multiple discussions and 1 heated argument regarding nappy changes, and my son hadn’t even been there for a full year. It shouldn’t have happened in the first place!!!!

I have no idea how they trick people into giving them 5 stars and a fake review but this by far is the worst centre you can send ur children to in the neighbourhood. The educators are over whelmed and stressed out and children are just sick and unhappy and many incidents have happened with my child. I wish I had known prior. You never want to leave your child and worry all day and get anxious all day wondering if they are safe. This place needs to close or get renovated and better trained staff or lower the ratio till this place gets under control.

Going on week 5 of an issue with NEGLECT, although if you suffer the same as me, my wife and my Child, you’ll be explained the difference between “intentional and unintentional neglect” and “Bad Practices” this centre is a joke , we’re going on week 5 and the centre manager has a avoided my wife now for 2 days after they’ve got back to us with a scripted “this was unintentional situation” I am deeply frustrated , disappointed and upset that a centre YOU PAY MONEY TO will neglect your kids, not care about the situation and still ask you for your money, this centre has been a joke, their head office is a joke and I suggest if you want your kids to be looked after correctly and not be told “that’s just bad practices and not neglect” I suggest you put your child in ANY OTHER CENTRE. And if you’re a parent reading this who’s child currently attends this centre I deeply urge you to reconsider, cause as it may not have happened to you yet, it probably will in the future.