Beautiful, warm. Very inviting. Home away from home. Very professional I felt the care

During our experience with this centre, we encountered several serious issues that raised concerns about the level of care and professionalism. In my child’s first week, they contracted RSV. It was evident that illness management was lacking, as many children in both the nursery and toddler rooms frequently had visible symptoms (e.g. runny noses), which did not appear to be adequately addressed. Hydration was another ongoing concern. On multiple occasions, my child did not have consistent access to water. When raised, staff responded that a cup of water was offered at mealtimes. This is not sufficient, particularly on very hot (30+ degree) days, and my child came home visibly unwell from the heat. There were also repeated issues with basic care and organisation. My child was sent home wearing other children’s clothing on several occasions, including during a pickup for suspected hand, foot and mouth disease, which raises hygiene and supervision concerns. Additionally, ongoing physical aggression between children did not appear to be effectively managed, even when it persisted over an extended period. The new management team has been particularly disappointing. Communication with families is poor, and concerns are often dismissed rather than addressed. There also appears to be inappropriate pressure placed on families to seek diagnoses for their children, alongside insensitive comments when families have already pursued professional assessments. Finally, I found some comments from management to be dismissive and inappropriate toward working parents, suggesting that children would prefer not to attend care rather than recognising that childcare is a necessity for many families. Overall, our experience has been concerning, and I would encourage significant improvements in communication, health practices, and respect toward families.

We have had a nice experience at Young Academy Gregory Hills. We have been there for about 3 years now. And it’s been a wonderful journey for our child. From the educators to the cooks, all the staff are very friendly, kind, supportive and helpful. And show great attitude each day.

There were a few lovely educators but unfortunately it stops there. High staff turnover, somedays i knew nobody on drop off or pick up. My child started around 8months old, multiple nappy rashes, some with blisters and yes I have the evidence to back it. The communication between educators and parents was appalling, the constant sickness as kids with green snotty noses were allowed to attend, where as I was told I shouldn't be writing on the app if my child has chickenpox as it worries the educators (assumed because my child was in 2 rooms, 1 being children not completely vaccinated that this would be important information.) Collecting my child with high temps and no phone calls (even ended up on oxygen in hsp with rsv one time) My child would cry and scream everyday at drop off, however it took 3 days to be happy and content at his new school. Raised issues multiple times and nothing was done. Then when one of the head staff members accused my partner of lying about what the new centre manager had said. Instead of saying perhaps it was a miscommunication. Due to safety we pulled our child from this school and is now much happier elsewhere. But it takes alot of trust to start again after this and this is a poor baby who cannot express what's happening. I even wrote an email on the last day with no response as my child was sent home with another bad nappy rash.

Young Academic has been a great experience for me and my kids. Staff are supper friendly and supportive. The Centre Manager has been amazing, so lovely, friendly, polite, and knowledgeable. She welcomes families and children with warmth and compassion. I would highly recommend this Young Academics, Gregory Hills Centre to all families who wants the best care and education for their children.

Such a great place for our little one. Always happy when we pick her up and thats what its all about. The teachers are fantastic and always communicate with you on drop off and pick up . Wouldn't take our little one anywhere else .

Amazing staff, modern facilities all round great environment.

My children absolutely love going to preschool now. They have excelled since starting, the educators are always so happy and are continuously doing activities with the children. Glad we put ours kids in YA

My daughter went to young academics and the staff were always so so friendly and happy to help aswell as inform on how my daughter’s day was. She took a while to adjust into daycare and her educators were so kind and loving to her. They were very patient particularly Renee who ensured my daughter felt safe and cared for during her hard times getting used to the environment. Thank you young academics Gregory hills for the best 1st time experience sending my baby to daycare.