If you like fees, poor account management, and the blame game this is the child care for you. We had our twins at this child care for 18 months since moving from Victoria and initially thought the centre was great, the educators try their hardest and for the most part do a great job but the educators can’t fix the poor administration team. We had endless issues with our account with no real explanation and constantly where passed from debtors, to head office all to be referred back to the centre to then be told different things or that it was “really confusing” or that “it’s your subsidy” almost like the company intentionally structures there fees and scheduling of fees confusingly. So good luck if you have to question or to contest any payments. Green leaves is a money first company, their priority first and foremost is payment, then staff turn over, THEN children, not education, not development.

Sadly we made the decision to leave Green Leaves Seaford House mainly due to continued administrative issues and lack of continuity in communication. On several occasions we had additional fees added to our account, when I questioned the fees, the answer was vague and blame was placed on head office - no exact explanation was given resulting in us being forced to pay the fees. In addition to this, they use a third party debiting provider DebitSuccess who take their own fees with no way of communicating when or how much these fees are - apparently the administrative woman doesn’t have access to this and can’t waive the fees either, which seems unethical or maybe it’s just incompetence. Although care and effort was initially shown in the beginning, this faded over the almost 2 years our children attended here. We didn’t receive any updates regarding our children’s progress in learning or develop the entire time. Lack of staff morale & support was evident with educators visibly stressed or overwhelmed - very little or no handover communication was provided at pick up. I also witnessed a staff member (who was unaware of my presence) yelling at a child “what is wrong!” when the toddler was hysterically crying after being accidentally hit by another child, rather than consoling the child or assessing for injuries, once I pointed out that another child accidentally hit the toddler - her manner changed. Since leaving the centre we have noticed a massive change in our children’s emotional regulation and overall behaviour, learning and development.

Staff at this centre are nice, friendly and approachable. They have always been helpful with any situation, wether that be with kids or finance or bookin an extra day. Always get greeted at the door and a coffee for my drive to work to enjoy My partner and I can honestly say we have had a pleasant experience overall and our daughter loves playing and having fun

We’ve had both of our kids in Seaford House and both times our kids received amazing care and share a beautiful bond with their educators. I will forever be grateful to Seaford House for the outstanding care and understanding!

Cannot speak highly enough of this centre and its staff. The level of care provided to our daughter is second to none giving us peace of mind when having to leave her each morning. This also extends to parents. Their face to face and online communication (via Storypark App) is professional, thorough and warm in nature. Always greeted with a smile, and the offer of coffee/baked goods upon drop off, we knew from the first time entering Seaford House that we had found the right fit for our family.

I am extremely disappointed and distressed by my experience with this childcare centre. Due to an injury sustained by my son while in their care, my children were removed from me after the centre implied suspected abuse — despite the fact that the injury occurred during childcare hours and no incident report was ever completed or provided. Rather than communicating with me directly or asking reasonable questions, I was treated with hostility and alienation. I was made to feel pushed out as a parent and personally targeted. There was a complete lack of transparency, professionalism, and basic respect. Both of my children are autistic and have ADHD, with additional behavioural and health needs. Instead of being supported, I have repeatedly been spoken to disrespectfully at drop-off and pick-up, and my concerns as a parent have been dismissed. On one occasion, educators spoke about my children and me in a degrading manner in front of another parent, which I found completely unacceptable and unprofessional.and when approached about the situation i was ignored and dismissed. Incidents have not been communicated to me, concerns were not raised appropriately, and I was given no reassurance about my children’s wellbeing. As a parent, I should be able to trust that my children are safe, respected, and properly cared for — and that trust has been broken. As a result of the centre’s actions and failure to follow proper procedures, my child was subjected to a forensic medical examination, which was extremely traumatic. I am currently only allowed supervised contact with my children and do not know when or if they will be returned to my care. This situation has caused immense emotional harm to my children, myself, and our entire support network. upon further investigation i have discovered I am not the only parent that this has been done to by this centre or this company and not only what they have done to me but also they lack of respect as a parent that I have received and continue to receive from certain individuals when seeing these people in public. You guys ruined my children’s childhood and cause them trauma that was never necessary and I’m left to pick up the pieces of therapy bills and meltdowns and then feeling completely insecure with everyone they meet because of you your director your centre your staff And I have no shame posting this because everyone deserves to see but this is not a nice centre for families and you need to take your children out immediately and find somewhere else

Green Leaves Seaford House has a lovely warm, community feel. The communication updates about the curriculum and my daughter's learning and development progress are excellent and individualised. My daughter feels secure and looks forward to her days at the centre, especially for the delicious food. 😋 I definitely recommend the centre to other families.

Will and the team at Greenleaves Seaford House go above and beyond to support children and their families. Morning coffee, engaging activities and clean welcoming spaces. The dedicated team are experienced and passionate.

Our family love Seaford House! Our daughter has been going there since she was 6 months old and ever since then our experience has been fantastic. The reception staff are always welcoming on arrival and each of the educators our daughter has had over the last 3 years have always been so friendly! Our little girl has gone through phases of difficult drop offs (as most kids do!) and the educators have always helped make it easy for both myself and my daughter. They are always informative when we pick her up and let us know how her day has been and always mention how she is going in general. I love the daily updates on StoryPark. The chef Jerome is lovely and creates some delicious menu’s for the kids and will even make you a coffee to go at drop off. We can’t fault this centre, each staff member is part of our “village” and we would be lost without them all ☺️

I love Greenleaves Seaford House. Everyone are so wonderful and my daughter is thriving and loves the educators there.