We had the worst experience here with our toddler particularly at Aspire White hills. After 7 incidents within just 3 weeks of care...
We had the worst experience here with our toddler particularly at Aspire White hills. After 7 incidents within just 3 weeks of care which included scratches from the very first day, bites and a fall which almost cost my daughters eyes, I had to quit my job because Aspire white hills made me scared of child care centers in general and my daughter still has scars 3 months after. They are Constantly understaffed, children are not as engaged by educators hence leaving them to play by themselves mostly causing more incidents.
Coming here was the greatest mistake ever and I later found out from other parents who had gone through similar incidents there and had to take out their kids. I definitely DO NOT RECOMMEND . The only thing good about aspire whitehills is the building which is relatively new. I hope the leadership will have a sit down and do some restructuring. Parents deserve better.
Read more
We transferred to Aspire part way through the year, and we have been very happy with the difference in care and communication given...
We transferred to Aspire part way through the year, and we have been very happy with the difference in care and communication given to us as parents and our child. The Kinder room is very different to what we have experienced in the past. It is calm and inviting, the children are happy and engaged with the activities provided to them. My son is preparing for prep next year and my husband and I are so happy we made the change for ours son as he is thriving in a much more positive and safe environment.
Read more
After a really difficult experience at our previous centre marked by ongoing communication issues, lack of planning, and safety concerns that sadly went...
After a really difficult experience at our previous centre marked by ongoing communication issues, lack of planning, and safety concerns that sadly went unaddressed we made the decision to move our daughter to a new centre. It was not an easy choice, but looking back now, it was absolutely the right one.
From the very first day, the team at Aspire White Hills made our transition feel safe, calm, and supported for both our daughter and our family. The difference in communication, care, and professionalism has been outstanding. Every educator - even those not based in her room are well informed and communicate clearly at the end of each day, showing a strong, intentional commitment to partnering with families. This consistency has been such a comfort and reassurance to us.
Management are warm, engaging, and deeply committed. They are a pleasure to speak with, are professional, responsive, and clearly invested in creating a nurturing, well-run environment.
Six weeks in, our daughter is happy, confident and thriving, fully participating in the kindergarten program and clearly building the school readiness skills we had hoped to see. Most importantly, she feels safe and secure. Aspire White Hills has restored our trust in early childhood education and reminded us how powerful the right environment can be.
We are so grateful to have found this centre, and I couldn’t recommend them more highly.
Read more
We were invited to the opening of the bush kinder space, The whole team did an amazing job. All of the children had...
We were invited to the opening of the bush kinder space, The whole team did an amazing job. All of the children had such a fun time.
Read more
My grandson attends this centre he loves going!! The staff are always welcoming when we attend the childcare to drop him off...
My grandson attends this centre he loves going!! The staff are always welcoming when we attend the childcare to drop him off or pick him up the community events they hold are outstanding.
Read more
My daughter started attending this center when she was just four months old, and the difference I’ve seen in her development has been...
My daughter started attending this center when she was just four months old, and the difference I’ve seen in her development has been incredible. The care and education provided here are outstanding. I also want to sincerely thank the center manager and the entire management team for their hard work and dedication. It’s clear they truly care about the growth and quality of this service. I highly recommend this center to any parent looking for a nurturing and professional environment for their child.
Read more
My child got bitten 9 times in 9 weeks from with no intervention from management until angrily voiced our concerns. Sent email when...
My child got bitten 9 times in 9 weeks from with no intervention from management until angrily voiced our concerns. Sent email when 5-6 bite incidents which hasn't been replied. I have to follow up for all the unwitnessed bites and nobody knows what happened then though there are cctvs. Asked to weave the 4 weeks notice for removal of the care - had to fight uphill battle. There has been other childs who left the centre because of the same reason and centre weave the notice period. But not for us. And to top it all off, the cabinet fell onto my child. Would not recommend.
Read more
Response from the owner
14 Mar 2025
Dear Aeon,
Thank you for taking the time to share your experience with us. We are truly sorry that your child’s time at our centre did not meet the standards of care and communication that every family deserves. As a provider of early education, the safety and wellbeing of the children in our care are our highest priorities, and we deeply regret the distress this situation has caused you and your family.
We acknowledge that there were shortcomings in how your concerns were handled, and we sincerely apologise for any frustration this caused. No parent should have to repeatedly follow up on incidents, and we understand how upsetting it must have been for you to feel unheard.
Since then, we have made significant changes in our management team and processes to ensure stronger communication, transparency, and responsiveness to families. We have also implemented further measures to improve supervision and incident reporting, working closely with our educators and the relevant authorities to create a safer and more supportive environment for all children.
We appreciate your feedback, and while we cannot undo the past, we want to assure you that we are committed to doing better. If you would like to discuss this further, please don’t hesitate to reach out to us directly, we would value the opportunity to listen and address any remaining concerns.
Once again, we sincerely apologise for your experience and thank you for bringing this to our attention. Your voice matters, and we remain dedicated to providing the highest level of care and support to all families at our centre.
Regards,
Aspire Early Learning & Kindergarten, White Hills.
Both of my sons go here, the food is wonderful a very mixed menu.
I find the communication from aspire to parents to be...
Both of my sons go here, the food is wonderful a very mixed menu.
I find the communication from aspire to parents to be really outstanding always being updated weekly on events.
Both of my sons have loved going there it has definitely Increased their social skills.
Read more
More Information about
NQS
