LEAD Childcare Mango Hill Village

Teahna Love

Sep, 2025

My daughters attended this centre for a short time only. Tour was okay. First few weeks were fine until I was notified at the end... My daughters attended this centre for a short time only. Tour was okay. First few weeks were fine until I was notified at the end of the day that my youngest daughter had fallen back on a chair causing her to get a little bump. No incident report was made. My oldest was not receiving proper meals sometimes fed once a day like plain pasta. She was also being bullied by multiple children at this centre. I had brought it up multiple times and I was repeated the same thing "the boys are very hands and feet" mind you my daughter was being strangled, kicked, pushed, name called. Even spat on. There were a few incidents where I went to collect my oldest daughter and witnessed the bullying while the educators had a blind eye on the "situation" even though it was happening right in front of them! I had witnessed my daughter trying to go to the toilet while three other boys were waving there private parts at her laughing at her. I was disgraced at what I'd just witnessed instantly bringing it up to an educator. I was told "I will speak to them" "that's not okay".. Then another incident where a boy had come up to my daughter while she was standing in front of me pushing her right into my lower stomach. The teacher was talking to me at the time and did witness the incident but had said she did not and asked what happened. I told her and she said she will talk to someone. Never heard anything. Another where I ended up taking my girls out was when I wasn't feeling well and had my mother take me to collect the girls. My mother was so excited to see the centre and the environment. We had just walked into the kindy room I went to collect my daughters bag and my daughter went to my mother. As I was walking towards my mother and daughter the same boy as the prior incident had ran up to my daughter with a lot of hate. Grabbing her by the arm and going to swing her to the floor but my mother grabbed my daughter out of his arms. My mother looked straight up to the educator and said "did you just see that" and the educator completely denied seeing anything. The same boy has then come running back at my daughter, as he is passing the educator she had grabbed him almost pushing him onto the ground. He looked shocked and walked away. I was having a hypo and did not have the time to go deal with it all right there and then. So had called after leaving, to have what happened completely put to the side and questioned why I couldn't say anything in person. Then when things were being answered it was still the boys are hands and feet while giggling over the phone. My partner asked so if a child hurts themselves do yous look over the ccv footage they replied back "no" so then asked at what point do they check back over. And was told they only check back over if something serious was to happen like a death. That was a major concern. My daughter kept telling me she was scared to go to kindy. She has been to 4 different centres prior due to moving over SEQ as for my youngest she cant talk yet and seemed fine going this way her first centre at 2yrs old. Due to my own chronic illness I somewhat over looked a lot of this and believed it was helping me and my children a lot but it really set my children back and has caused my oldest a lot of trust issues with other children now. Not once did they attend swimming lessons here. They attended for 6 months almost. I was harresed constantly about owing $6-$9 on my account then when I had unenrolled my children I was refunded around $350. Out of the many centres I have witnessed this one is appalling with very unprofessional Directos/management in my opinion. Read more

Katelyn Hutchins

Aug, 2025

My son went to Lead MHV since he was 11 months old, he is now almost 4. Our experience has been up and down... My son went to Lead MHV since he was 11 months old, he is now almost 4. Our experience has been up and down throughout the years, with most issues getting pushed to the side for the convenience and location of the centre, and for the fact that my son has made some beautiful relationships with some children and his educators, however the last issue we had was the reason I pulled my son out 2 weeks later. The daily upload on StoryPark, showed that there was a video of my son participating in group singing time, doing the actions and sitting listening to the educator when 2 other children started to kick my son, so much that he fell to his side onto the mat. They kicked him hard on his shoulder and private parts. Whilst this was happening, no educator intervened with the other kids attacking my son and kept filming the class and uploaded it to Storypark. I rang the centre within minutes and the manager said that she would be sure to tell the girls to check the videos before posting them for everyone to see. I replied, that’s not the issue, the issue is that my son was being bullied and kicked with the educator just recording the whole thing and doing nothing about it. I understand kids will be kids, but my issue was simply that this educator was holding the camera and did not help my son. The 3 boys including my son was in full vision of the camera, and were actually the closest kids to the camera. She said that she will have a talk with the educator. My mum went into the centre that afternoon to pick my son up and cried to the manager about how much that video upset her. She apologised and said that the girl would get a warning. However it does make you wonder what happens when things aren’t caught on camera. Beyond this issue, my son also one day very recently came home with a massive purple blood lip, with no phone call or information on this until I asked the next morning. They said there was actually nothing recorded on the system for this but she would ask his educator. I then got a call later that afternoon to discuss and sign an incident report. This is a whole different issue in itself. I would also like to add in the no swimming. My son hasn’t been swimming in EIGHT MONTHS (which was just a once off, then it was once every few months if that then stopped again for a long time) when it should be once a week. It is absolutely unacceptable and false advertising when LEAD advertises themselves as a centre that does swimming lessons which brings in busy working full time parents who do not have the time for the extra activity. It sure made me want to sign my child up being a single full time working parent. But if you think that signing your child up to LEAD to go to swimming each week and learn to swim, you can absolutely think again and do not waste your time. They label it as complimentary but they simply cannot say that when LEAD increases their fees multiple times each year. They are one of the most expensive centres around. What are we paying for??? We have received NO updates all year unless we go to the front desk and ask why our children have not been swimming and it was excuse after excuse. I think most parents have given up the fight, which is not fair. The most recent excuse was that a possum was living in the heating system, which apparently took months to remove it. Nothing is ever fully fixed or lasts more than a week, and if it isn’t a system issue it’s no staff to take our children swimming. The manager told me that she loved the program and that she would make a land swim program to teach safety outside of the pool, which was obviously just words to make me happy at the time, as that was said months ago and nothing has happened since. There is also such a high staff turnaround constantly. We have had to say goodbye to some fantastic educators over the years. I am only giving the centre the extra star, due to them. Read more

Aline Clince

May, 2025

The educators are fantastic and make our child feel safe and loved. The centre is clean and well-organised, and there’s always something fun... The educators are fantastic and make our child feel safe and loved. The centre is clean and well-organised, and there’s always something fun happening. Read more