Butterflies is such an inviting, fun, family friendly childcare centre. That focuses on helping families and has such a strong sense of community. All 3 of my children have attended and I would highly recommend.

Both my kids went to Butterflies from babies to school ready. The staff were nothing short of incredible. Couldn’t recommend the organisation any higher.

We cannot speak highly enough of Butterflies Childcare Orchard Road. From the very first day, we felt confident that our daughter was in the most caring, nurturing, and professional hands. The educators are truly exceptional. They took the time to understand our daughter’s personality, interests, and needs, and created an environment where she felt safe, valued, and encouraged. Over time, we have seen her confidence grow tremendously. She has become more independent, more expressive, and so much more willing to try new things — something we truly credit to the support and encouragement she received at the centre. The management team is equally outstanding. They are approachable, organised, and clearly passionate about maintaining a high standard of care and education. Communication has always been excellent, and we have consistently felt included and informed about our daughter’s development and daily experiences. What stands out most is the genuine warmth of everyone at the centre. It’s clear that they care deeply about each child’s wellbeing and growth. Our daughter has formed beautiful relationships with her educators and peers, which says everything. We are so grateful to the entire team at Butterflies Childcare Orchard Road for the love, patience, and dedication they show every single day. Choosing this centre has been one of the best decisions we’ve made for our daughter’s early years. Thank you for everything.

We are disappointed with how our experience concluded at Butterfly Child Care. Over several months, our son experienced ongoing biting incidents. After requesting a meeting on multiple occasions, we eventually met with staff to discuss concerns, patterns, and possible strategies. During this meeting, we shared that his behaviours had significantly reduced when he was previously placed with an older peer group, but increased again following recent room and cohort changes. We appreciated that some staff recognised these patterns and began implementing strategies such as improved observation, sensory supports, visual aids, and clearer communication. However, much of this felt delayed, and for an extended period we experienced inconsistent feedback, missing incident reports, and limited proactive engagement from management. I acknowledge that I was frustrated at times, particularly when we felt we were not receiving appropriate support and were repeatedly pushed back when raising the same concerns. Early on, it was implied that the behaviour was occurring at home; however, our child does not have other children at home, and we did not observe these behaviours outside of the childcare environment. As the behaviour continued over several months, it became clear this was no longer an isolated or situational issue, but one that required consistent and proactive intervention within the service. After sending a firm email to finally secure a meeting — as there had been little effort to initiate one or proactively develop strategies — we believed this discussion would lead to a collaborative plan moving forward. Instead, following that meeting, we were advised that our son’s place would be terminated. Given the time and effort spent trying to work constructively with the service, this outcome was both unexpected and upsetting. While we were open about our dissatisfaction with how the situation was handled and how responsibility was initially directed toward us, the decision to end our son’s placement following these discussions was deeply disappointing. We understand that early childhood settings face challenges and must prioritise the safety and wellbeing of all children. However, families also deserve timely intervention, respectful and consistent communication, and a genuine opportunity to work together before decisions of this nature are made.