Heartfelt appreciation for the wonderful team at Good Start Kellyville Ridge ​To the amazing team at Good Start Early Learning Kellyville Ridge, ​I am writing to express my deepest gratitude for the incredible care and education you provide. Sending a child to early learning can be a daunting experience for any parent, but the warmth, professionalism, and genuine love your team shows every single day made all our worries vanish. ​I want to extend a special thank you to the outstanding Centre Director. Her exceptional leadership, approachability, and dedication set the tone for the entire centre. It is clear that her passion filters down to the entire team, resulting in a beautifully organised, welcoming, and high-quality environment. ​The educators are truly the heart of this centre. Your patience, enthusiasm, and dedication to creating a stimulating and nurturing environment do not go unnoticed. I love seeing the creative activities, the focus on community, and how beautifully you support each child’s individual growth and confidence. ​Thank you for always making us feel welcome, for the excellent communication, and for going above and beyond to create a safe, happy "second home" for my child. We feel incredibly lucky to be part of the Good Start Kellyville Ridge family!

I normally never leave reviews, but after keeping my daughter at this childcare for 1 year and 1 month, I feel other parents should know our experience. The biggest issue was that the centre refused to move children to the next room when it was developmentally appropriate for their age. My daughter stayed in the nursery long after turning 2 years old, while almost all of her original nursery classmates had already moved up to toddlers except for a few children. She was left in a group mainly with much younger babies who could not even speak yet. When I raised concerns about my daughter’s speech development and social environment, I was told the nursery room can “legally” keep children until 3 years old and that they had “inadequate staffing.” Honestly, staffing issues should not become the parents’ burden or affect a child’s development. The centre seems to focus only on basic safety, but not on the child’s overall wellbeing, development, or emotional and social needs. I had never complained about anything during the entire time my daughter attended, until I started noticing developmental concerns and realised there was apparently no plan at all to transition her appropriately after she turned 2. I found the response from management (The Director) extremely dismissive and irresponsible. Children deserve an environment suitable for their developmental stage, not to be kept behind simply because of staffing shortages.

What can I say?! Our family loves everything about this place and feel very fortunate to be a part of the the Goodstart KVR community. The staff are exceptional with the children and so so caring and welcoming. We feel at ease knowing our children will be well cared for and are in a safe and enriching environment. Thank you to all the staff for always doing an amazing job (from the admin team, to all the educators).

I can’t recommend this childcare centre highly enough. Both of my children have attended, my daughter for three wonderful years, and now my son, and our experience has been consistently positive. The educators are incredibly warm, caring, and genuinely invested in each child’s wellbeing and development. It’s clear they build strong relationships with the children and families, which creates such a welcoming and reassuring environment. The centre itself is always clean, well-organised, and thoughtfully set up, giving me confidence that my children are in a safe and nurturing space every day. I’ve also really appreciated how accommodating the team has been to our family’s needs (dietary, culture and otherwise) over the years, they’ve always been understanding, flexible, and supportive. Management does an excellent job running the centre, and it shows in how smoothly everything operates. Communication is another standout, whether it’s daily updates, important notices, or just a quick chat at pickup, I always feel informed and included. It’s not easy trusting others with your children, but this centre has made that process so much easier for our family. I’m grateful for the care they’ve provided to both my daughter and now my son, and I wouldn’t hesitate to recommend them to other parents. Thank you Goodstart KVR!

Families considering this centre should be aware of some management issues. The rules often feel designed for the centre’s convenience rather than adapting to children’s needs, with little flexibility for their betterment. Staffing is inconsistent, with educators in rooms changing frequently. This disrupts children’s stability and leads to poor communication, meaning parents often receive incomplete or incorrect updates. Incident reporting is also a concern — some injuries aren’t documented, and even when reports are made, parents are not always informed due to internal rules, which is worrying. We also found some educators, and even the Director, to be rude and defensive when questioned about their strategies. Instead of open discussions, we often felt dismissed. After nearly 4 years at the centre, the ongoing mismanagement and lack of openness built up to the point where we had to withdraw our child mid-year for their wellbeing. The centre also sets rigid expectations and struggles to support children who don’t meet them, rather than helping them grow with patience and encouragement. Overall, while there may be positives, the poor management, weak communication, and defensive culture make it hard to feel confident in the care provided. Children deserve a supportive and transparent environment, and I hope this centre works on those areas.

I couldn’t be happier with the care my kids receive at Goodstart Kellyville Ridge. The staff is incredibly attentive, kind, and genuinely invested in each child’s well-being and development. From the moment we walked in, we were welcomed into a warm and nurturing environment that truly feels like a second home for our little ones. The facilities are clean, safe, and equipped with a variety of engaging activities that keep the children excited to learn and play every day. The curriculum is thoughtfully designed, balancing structured learning with plenty of free play, allowing my kids to explore their interests and develop important social skills. Communication with parents is outstanding, with regular updates and photos that make us feel connected to our child’s day. I’m especially impressed with how the staff tailors their approach to meet the individual needs of each child, ensuring they feel supported and confident. Goodstart Kellyville Ridge has exceeded our expectations in every way. I highly recommend it to any parent looking for a loving and enriching environment for their kids.

The staff at this centre is amazing and genuinely care for the children. The centre is well-kept and the playground is a good size and has enough features for children to play with. The administration team is also amazing - responds to enquiries promptly and tries to assist you as much as they can. Highly recommended :)

Visiting this for 2 daughters for many years . Great team