Extremely disappointing experience – Serious concerns regarding child safety, supervision and accountability<br><br>As a mother, leaving your children in someone else’s care requires an enormous amount of trust. Unfortunately, my experience with Little Creek Early Learning has left me questioning how seriously this centre takes its responsibility to protect and care for the children entrusted to them.<br><br>During our time at this centre, there were two incidents involving my daughter that I consider extremely serious.<br><br>The first incident involved a staff member physically handling my daughter in an unacceptable manner. My daughter was picked up by her shirt, dragged towards a table and pushed into her seat by an educator. Another educator witnessed this, as did a parent who happens to be a family friend of ours. My family friend confronted the educator about what they had witnessed.<br><br>What makes this situation even more concerning is that the centre did not contact me to inform me of what had happened. I only found out because my family friend called me. I then had to contact the centre myself to ask for an explanation, which I felt was initially sugar-coated.<br><br>The manager subsequently viewed the footage and confirmed what had happened. Despite the seriousness of the incident, the outcome was apparently additional training for the educator, along with the explanation that her hormones had got the better of her because she was pregnant.<br><br>Pregnancy is not an excuse for physically handling a child in that manner. My daughter deserved to be treated with patience, respect and care, regardless of what was happening in an educator’s personal life.<br><br>The second incident raised even greater concerns about supervision and my daughter’s basic care and dignity.<br><br>At the time, my daughter was toilet training. When I arrived to collect my children, I went upstairs to her classroom and discovered she wasn’t there. The educators in the room were unaware of where she was and told me she had gone outside with another educator.<br><br>I went outside looking for them but couldn’t locate either my daughter or the educator. When the educator eventually walked back into the centre, I asked where my daughter was. Her response was, “Oh, I don’t know, but when you find her bring her inside and I’ll change her into a nappy.”<br><br>Let that sink in. An educator responsible for my daughter’s care didn’t know where she was.<br><br>After several minutes of searching, I found my daughter hiding in the bushes, crying, after having soiled herself. I was understandably furious and took her inside to change her myself.<br><br>What was even more upsetting was that the same educator casually commented that my daughter had “a lovely day today”, showing no apparent concern that she had been left in that condition.<br><br>When I raised this with management, the centre stood by the educator and advised through Storypark that my daughter had been changed shortly before I arrived. This did not reflect what I found. The smell of urine from her clothing indicated to me that she had been left in it for some time.<br><br>I subsequently escalated my concerns to the Department of Education’s early childhood regulatory authority. The investigation took considerable time, including delays due to the investigator going on leave, and ultimately concluded that there was insufficient evidence to substantiate child neglect.<br><br>This outcome was incredibly disappointing, particularly given that the centre manager had advised she had viewed footage, my family friend had provided an email outlining what they witnessed, and I had also provided my own statement.<br><br>My biggest disappointment throughout both incidents has been the lack of transparency, accountability and genuine concern.<br><br>These weren’t minor misunderstandings or complaints about personal preferences. They involved the physical treatment of my child, a lack of awareness about her whereabouts and concerns about her basic care.

Eagleby Kids ELC is a friendly, welcoming Centre with amazing, caring staff who have perfected the balance between professional and homely feels. They have always treated my daughter (and even her big siblings) kindly, lovingly and like she were their own - even on her challenging days! Throughout our many years at the Centre, my daughter has always come home happy. I have really appreciated how Eagleby Kids’ staff get to know the children and embrace their individual qualities. I would highly recommend this centre if you’re looking for a home away from home for your children!

My daughter attends Eagleby Kids and she absolutely loves each and every day at the centre. The service and staff are great and I am extremely confident that my daughter is looked after and cared for. I highly recommend Eagleby Kids.

I wouldn't recommend unless your child can crawl/walk. It's highly rated so I'll give the benefit of the doubt that if my child was moving around it could be a good place but when I brought my son who can't crawl and its just learning to sit up and I asked what he could do, the educator just directed me to a bouncer to put him in. I got bored after 15 minutes of a stay and play, they had absolutely nothing for him to do and I was meant to enroll him for 4 x 8 hour days. I felt that he was just going to be sat in a bouncer in the corner and ignored. The two educators in the room seemed overwhelmed and like they could barely handle the children already in there. I brought up my concerns and the educator just said "oh okay". I have since cancelled his enrolment and started the enrolment process with a daycare that could actually provide him with not only toys but they gave me a run down of what they do to educate him and help him hit his milestones.

Absolutely wonderful centre ❤️

Friendly educators

QUALITY resources, DEDICATED educators and INSPIRING environments. Will always recommend.

Could not recommend them enough, Eagleby kids educators have always been accommodating and helpful in trying to implement anything we’ve asked to make our sons time there easier and make him feel happy and comfortable there

Highly recommended! We are very satisfied with services provided by Eagleby Kids ELC. We feel safe and comfortable leaving our daughter with friendly and caring educators :) we are extremely grateful for finding and choosing this centre. They truly care about each child separately and educators give 100%! Food is freshly made everyday in the centre :) can’t ask for anything more! Thank you ❤️

Highly recommend. Workers are so kind with kids. My son is improving a lot!!!