Little Zak's Academy West Hoxton

WARNING: Behind the marketing is a mess. My daughter was at this centre for over a year, we have given them every opportunity... WARNING: Behind the marketing is a mess. My daughter was at this centre for over a year, we have given them every opportunity to improve but were dismissed and ignored. Parents please read what i'm about to write and take this into consideration when reviewing this centre. 1) Staff turnover is out of control, constant new faces, agency staff who don't know or care about the kids. One literally put Youtube on for the kids to watch so they wouldn't have to watch them. Because these agency workers don't know who the children are, there are no updates. Some days I would walk in and asked how my daughter's day was and where her belongings are and they would say "sorry which one is (my daughter's name)" 2) Misleading food menu items, they will advertise this wonderful menu to parents but actually feed the kids poor cheap substitutions without notification. 3) Complete lack of transparency when it comes to safety issues in the centre. i.e why the new fences got put up; Which i will not disclose publicly. 4) Everything is a marketing illusion, they've just increased the daily fees again and in the letter restated they offer, soccer, yoga, swimming transport and more. We saw none of this. Don't be fooled by polished branding- the care is bare minimum, honesty and communication is non-existent. There are many parents who can back this up. Read more