Prema's Family Day Care

We've been really happy with the care and support we've received for our 3yr old at EPCCD (or Bush Kindy as we fondly... We've been really happy with the care and support we've received for our 3yr old at EPCCD (or Bush Kindy as we fondly call it). It has recently gone through some positive changes, with new management appointed in Sue and Emily who are making some great changes. We expect these improvements only to continue under their leadership. The educators are kind, caring and the hardest working people we know. They're open to feedback and willing to take a personalised approach for your child. If they have any agency staff we like that they usually get the same ones and it's minimal compared to other centres we've been at. We love that it's a small, locally owned centre, that the environment is not over stimulating, is focused on outdoor, child led play and that the educators are hands on and not hiding behind screens. I also think the outdoor component/no plastic has contributed to significantly less sickness compared to other centres. We're grateful to the whole team and look forward to seeing the community only strengthen. Read more

Laura

Apr, 2025

This centre used to be excellent – not anymore We’ve been with this centre for quite some time, and I used to be really... This centre used to be excellent – not anymore We’ve been with this centre for quite some time, and I used to be really happy with the service. The staff were friendly, the communication was great, and I trusted that my child was in good hands. Sadly, since the new management team took over, things have changed a lot – and not for the better. The enrolment and admin process is now really slow and confusing. It feels like no one knows what’s happening, and communication is poor. One of the biggest worries is how often the educators are changing. My child is always saying goodbye to someone he just started trusting. There are too many new and agency staff, and they don’t always know the routines or the children well. This lack of consistency is really upsetting for my son and affecting how comfortable he feels at the centre. Another issue is hygiene and toileting. My child is toilet training, but he’s come home in wet pants multiple times, and sometimes with rashes from what looks like sitting in urine too long. That really worries me. One time, I had to ask four different staff members just to find a spare pair of pants — no one knew where anything was, which shows how disorganised things have become. The incident reporting is also not reliable. I’ve found bruises or injuries on my son that weren’t mentioned when I picked him up. Only when I chased them up did someone explain or give me a report. It makes me wonder how many other times things have happened that I wasn’t told about. This used to be an excellent, well-run centre that I trusted completely. Now, I feel let down and worried. I really hope they take this feedback seriously and make some big changes — our children deserve better care and better communication. Read more

Erin Lin

Apr, 2025