Brilliant Kidz Academy

Staffs are very professional and lovely. Staffs are very professional and lovely.

Quan Hoang (Edric)

Mar, 2025

We recently enrolled our baby in this daycare, and unfortunately, our experience has been disappointing. On our second day, our baby vomited at... We recently enrolled our baby in this daycare, and unfortunately, our experience has been disappointing. On our second day, our baby vomited at drop-off, likely due to anxiety, which is common for young children adjusting to a new environment. While we understand that dealing with vomit isn’t pleasant, we were shocked by the daycare manager’s reaction. Instead of responding with care or professionalism, the manager reacted with visible frustration, loudly expressing her dislike for vomit in front of staff and my wife. This made an already stressful situation worse and raised serious concerns about how well the management is equipped to handle young children and unexpected situations. Within minutes, I received multiple messages—not out of concern for our baby’s well-being, but simply demanding that we pick her up immediately and informing us that she couldn’t return for 24 hours. While we fully respect daycare policies around illness, the complete lack of empathy and professionalism in handling the situation was disappointing. What made matters worse was the unprofessional way things were handled when we decided to unenroll. As soon as we made that decision, the manager completely stopped responding to messages or calls regarding collecting our child’s belongings. We had to physically knock on the door just to get a response. Any attempt to have a discussion was impossible, as the manager repeatedly shut down the conversation instead of listening. As parents, we want our child to be in a nurturing and supportive environment, learning from adults who are patient, understanding, and experienced in working with young children. Unfortunately, the way this situation was handled left us feeling completely uncomfortable about whether this is the right place for our child. I hope the management takes this feedback constructively and reflects on how they handle such situations in the future. A little empathy and professionalism go a long way, especially when caring for young children. Read more

Pankaj Jakhar

Mar, 2025