Making ratings and reviews work for your service

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  Published on Tuesday, 23 October 2018

Making ratings and reviews work for your service

Library Home  >  Leadership & Service Management
  Published on Tuesday, 23 October 2018

Are you proud of the work you do as a provider of early childhood education and care? Do your staff members go above and beyond the call of duty? Is your service offering a unique suite of play based learning opportunities? Do you pride your self on offering innovative menus, an environmental focus or amazing extra curricular experiences?

If you answered yes, then chances are the parents and carers in your service appreciate the job you are doing and would be happy to trumpet your praises to the wider world as well!

Encouraging the parents in your services to write ratings and reviews for your profile is a truly effective way to spread the word about your centre and the environment you offer for children and families.

Our simple and effective star-based system offers providers an unprecedented opportunity to build their reputation as a great place for child care and boost occupancy rates.

As anyone who has ever used online reviews to make a purchasing decision will tell you, it's always helpful to hear from people who have tried the product, visited the hotel or used the child care service! makes it easy to prompt and encourage parents to write a review about your service. All you need to do is log in to your profile and trigger an invitation from the dashboard.

The ratings invitation is a free service and will be sent to all parents currently enrolled in your service.

For services who have never sent parents a ratings invitation before, and are a little unsure about the process, we'd encourage you to contact, we will send you a unique link along with simple instructions on how it works and how to invite parents to rate and review your service.

Remember, our ratings and reviews have built in safeguards to ensure that parents have children that are attending or have attended your service. In addition, all services have the ability to review and reply to reviews and comments.

This makes it easier to manage your reputation and to manage concerns and issues privately and not in the public domain.

As always, we’d encourage you to contact if you have any questions about the ratings and reviews process, how to trigger an invitation and why you should!

Check out our Wall of Praise to read some of the reviews recently submitted by parents in the community.

This child care article was last reviewed or updated on Monday, 03 February 2020