'About Me...
My name is Monica and I currently live in Aspendale with my fiancé and our two cats. I have a passion for working for people,I am a patient and empathetic individual and enjoy working with people.

I am currently working as a Community Support Worker with people with disabilities and a Nanny. Previously I worked for WAYSSLtd for the past 8 and a half years and in this time, worked in three different job roles and four different office locations I currently have experience in the Dandenong, Frankston/Mornington Peninsula and Casey-Cardinia local government areas. These roles have included homelessness, crisis, housing, managing budgets, case management and a wide range of other skills and training. I have achieved a high level of case management skills within my role as the Children’s Worker.

I currently hold three qualifications including a Diploma of Community Services Welfare Studies, Certificate IV in Disability Studies and a Bachelor of Social Work. I also have a wide variety of training that I have attended over my time in the work force. Previous to working in welfare I worked with adults and children with disabilities, both in the home and Community Residential Units. Since 2000 I have worked with children ranging from 3 months to 17 years, on and off and in various facets including Long day care, before and after school care, Nanny, school holiday program and as a Children’s Case Worker for a Family Violence Service.

I believe that my current work experience has the skills that are transferable to the position you have advertised. I also bring along a number of other work skills and life experience that I think would equip me to be able to fulfil almost any role and that I would be a great asset to your family. Please contact me if you require further information.

Melbourne’s Leading Nanny Agency
October 2016 – current

Duties of position -

o Nanny to twins 4 years old and their sister 6 years old.
o Adequately supervising the children to ensure their safety.
o Transporting the 6 year old to and from school.
o Maintaining morning and afternoon routines.
o Teaching boundaries, appropriate behaviour,
o Looking after their physical, emotional and social needs.
o Meal preparation, going to the park, household tasks.
o Providing different activities to engage in throughout the day.
o Having open communication with the parents.
o Representing my Agency professionally.

Australian Home Care
January 2016 to current
Duties of position -

o Assisting clients with showering/bathing, Dressing/grooming, bowel care, preparing meals, meal assistance.
o Providing clients with additional support where required, such as gastrostomy feeding where appropriate training has been provided.
o Assist with client’s physical and mobility requirements, including transferring of clients.
o Provide other support such as personal administration, shopping for and with clients, banking and paying bills and other general support.
o Supervision of client’s medication requirements
o Performing household duties and ensuring the house is clean and tidy o Identifying the need for, and supporting client to attend, medical/therapist appointments.
o Behavioural support and transportation as required.
o Promote empowerment and the right of choice for all people in need of support within the community
o Maintain appropriate client records. And work with clients, family members and other stakeholders in a collaborative and supportive manner.
o Maintain current knowledge and understanding of the relevant organisational and Departmental policies, procedures and guidelines.

Accommodation and Care Solutions
January 2015 to current 

Duties of position -
o Assisting clients with showering/bathing, Dressing/grooming, bowel care, preparing meals, meal assistance.
o Providing clients with additional support where required, such as gastrostomy feeding where appropriate training has been provided.
o Assist with client’s physical and mobility requirements, including transferring of clients.
o Provide other support such as personal administration, shopping for and with clients, banking and paying bills and other general support.
o Supervision of client’s medication requirements
o Performing household duties and ensuring the house is clean and tidy
o Identifying the need for, and supporting client to attend, medical/therapist appointments.
o Behavioural support and transportation as required.
o Promote empowerment and the right of choice for all people in need of support within the community
o Maintain appropriate client records. And work with clients, family members and other stakeholders in a collaborative and supportive manner.
o Maintain current knowledge and understanding of the relevant organisational and Departmental policies, procedures and guidelines.

WAYSSLtd
December 2008 to December 2014
Children’s Case Worker
Casey-Cardinia

Duties of position -
o To provide assessment, referral and support to children and their carers that have experienced homelessness and family violence.
o To conduct an assessment to identify the current support needs of each individual child.
o To make the carer and the children aware of appropriate support available and empower them to make decisions, which helps them to live a life without violence.
o Use the WAYSS case management framework, and work with the child and their carer, to formulate an agreed case plan.
o To ensure that the child and their carer is informed of all resources/services available.
o To refer, liaise and support children in accessing appropriate services.
o To advocate and liaise, in conjunction with children and their carers, in their dealings with other workers, professionals, agencies, services and other jurisdictions.
o Complete relevant paperwork and recording in accordance with WAYSS case management framework.
o To ensure that service interventions are carried out according to the child’s age,developmental stage and should be sensitive to a child’s cultural and linguistic background.
o Where required provide secondary consultation to WAYSS staff.
o Work with other WAYSS Children’s workers, co-ordinators and management to improve on the organisation’s ability to provide appropriate support to children.
o Maintain privacy and confidentiality on all issues relating to the organisation, the clients and colleagues.
o Work within the budget allocated.
o Participate in programmatic and organisational evaluation.

WAYSSLtd
December 2007
Housing Services Worker, Frankston

Duties of position -

o Conducting an intake and assessment of the clients current housing status.
o Working with the client on a short term basis to address their housing and other related issues.
o Provide information, advice, advocacy and referral in response to an individual’s housing needs.
o Facilitate referrals to other government and community support services based in the client assessment.
o Referral to WAYSS programs.
o Provide advocacy on housing related issues or facilitate referrals to more specialised tenancy rights and advocacy services if needed – generally in relation to rental arrears.
o Limited financial assistance, if eligible as per Office of Housing Guidelines, for rent in advance, utilising Housing Establishment Funds (HEF). o Enter client information into the client database.
o Maintain files on each client.
o Inform client of privacy and confidentiality, their rights as a client and limitations of their the service.
o Complete forms and relevant paperwork as needed eg. Client Consent to share information with specific service.
o Managing the monthly allocated Housing Established Fund.
o Collecting and collating statistics to report back to maintain current funding and have evidence to apply for further funding.
o Building and maintaining excellent working relationships with other service providers, real estate agents and other supports.
o Attend meetings, participate in supervision, participate in the wider organisational meetings, quality assurance processes and program development.

WAYSSLtd
August 2006
Crisis Worker – Common Homelessness Access Program.

Duties of position -
o Provides assistance to people who do not have a safe place to stay that night.
o Conduct an intake and assessment of the clients situation and determine if there are any support needs.
o Provide a crisis response – address immediate needs eg. Safe accommodation, food, clothing etc.
o Have a thorough knowledge of crisis intervention and the ability to access a wide range of relevant community resources on behalf of clients.
o Provide information, advice, advocacy and referral in response to their housing crisis.
o Facilitate referrals to other government and community support services based in the client assessment.
o Referral to WAYSS programs.
o Enter client information into the client database.
o Maintain files on each client.
o Inform client of privacy and confidentiality, their rights as a client and limitations of their the service.
o Complete forms and relevant paperwork as needed eg. Client Consent to share information with specific service.
o Collecting and collating statistics to report back to maintain current funding and have evidence to apply for further funding.
o Building and maintaining excellent working relationships with other service providers, real estate agents and other supports.
o Attend meetings, participate in supervision, participate in the wider organisational meetings, quality assurance processes and program development.

WAYSSLtd
June 2006 – Initial Assessment and Planning (IA&P)
(formerly Housing Services Worker – Dandenong.

Duties of position –
o Conducting an intake and assessment of the clients current housing status.
o Working with the client on a short term basis to address their housing issues.
o Provide information, advice, advocacy and referral in response to an individual’s housing needs.
o Facilitate referrals to other government and community support services based in the client assessment.
o Referral to WAYSS programs.
o Provide advocacy on housing related issues or facilitate referrals to more specialised tenancy rights and advocacy services if needed – generally in relation to rental arrears.
o Limited financial assistance, if eligible as per Office of Housing Guidelines, for rent in advance, utilising Housing Establishment Funds (HEF).
o Enter client information into the client database.
o Maintain files on each client.
o Inform client of privacy and confidentiality, their rights as a client and limitations of their the service.
o Complete forms and relevant paperwork as needed eg. Client Consent to share information with specific service.
o Managing the monthly allocated Housing Established Fund.
o Collecting and collating statistics to report back to maintain current funding and have evidence to apply for further funding.
o Building and maintaining excellent working relationships with other service providers, real estate agents and other supports.
o Attend meetings, participate in supervision, participate in the wider organisational meetings, quality assurance processes and program development.

Oakleigh Centre – Congregate Care House
Disability Support Worker
January 2006 – June 2006: Congregate Care

Duties of position -
o To support the clients to be as independent as possible on a daily basis.
o To work within the policies and procedures of both the organisation and wider governing bodies.
o To support the client in the daily routine of maintaining their community residential unit eg. Washing, cleaning, cooking.
o Assisting clients with personal hygiene, daily routines, organising transport to their day program, seeing their family, attending other activities.
o Keeping client files and records confidential.
o Maintaining all relevant administrative records are completed and up to date.
o Supporting the client to look after their physical, mental, emotional, social, spiritual and financial needs.  

Ashcare
Disability Support Worker
January 2005 – January 2006
Community Residential Unit

Duties of position -
o To support the clients to be as independent as possible on a daily basis.
o To work within the policies and procedures of both the organisation and wider governing bodies.
o To support the client in the daily routine of maintaining their community residential unit eg. Washing, cleaning, cooking, purchasing food, drink, cleaning products etc.
o Maintaining the household budget.
o Assisting clients with personal hygiene, daily routines, organising transport to their day program, seeing their family, attending other activities.
o Keeping a communication book on each client for clients and staff to ensure relevant information is communicated between shifts.
o Keeping client files and records confidential.
o Maintaining all relevant administrative records are completed and up to date.
o Supporting the client to look after their physical, mental, emotional, social, spiritual and financial needs.

Family Touch Home Services
2004 -2005

Duties of position –
o Position – before and after school for a child with multiple disabilities – physical and intellectual delay, gastrostomy feed, tracheostomy care and deaf.
o Assist with toileting, dressing, attending to all medical needs, feeding, bathing,
o Transport to and from school.
o Communicate and liaise with other services involved eg. Royal Children's Hospital, case manager.

Armadale Sitters
Nanny – 2004

Duties of position -
o Nanny to Family 1 – 3 month old and 2 year old.
o Nanny to Families – two children aged 12 months from different families.
o Attending to then Children's needs – feeding, nappy change, developmentally appropriate toys and play.
o Trips to the park.
o Reading the children's behaviour and identifying their needs. o Ensuring their safety.
o Providing a loving and nurturing environment. 

E.W Tipping Foundation
Disability Support Worker
December 2002 – November – 2003
Community Residential Unit

Duties of position -
o To support the clients to be as independent as possible on a daily basis.
o To work within the policies and procedures of both the organisation and wider governing bodies.
o To support the client in the daily routine of maintaining their community residential unit eg. Washing, cleaning, cooking, purchasing food, drink, cleaning products etc.
o Maintaining the household budget.
o Assisting clients with personal hygiene, daily routines, organising transport to their day program, seeing their family, attending other activities.
o Keeping a communication book on each client for clients and staff to ensure relevant information is communicated between shifts.
o Keeping client files and records confidential.
o Maintaining all relevant administrative records are completed and up to date.
o Supporting the client to look after their physical, mental, emotional, social, spiritual and financial needs. 

City of Kingston
School Holiday Program
September 2002 onwards

Duties of position –
o Assist with planning and implementing a stimulating and diverse holiday program.
o Ensure children are adequately supervised at all times.
o Ensure the health and safety of all those using the service.
o Support the children to be adequately supervised to go on excursions.
o Handle and keep accurate records of program expenditure for resources, petty cash and groceries.
o Be familiar with the personal and medical details of children attending.
o Complete accident, medication and incident records as, and when, required.

After school care nanny for three school aged children

Duties of position -
o Pick the children up from school and return home.
o Assist with emptying school bags, homework, washing, cleaning.
o Spend time with the children.
o Prepare dinner.

St Brigid’s After School Care Program
Leader
January 2002 – July 2002

Duties of position –
o Supervise children attending the program and promote safety and respect amongst all participants.
o To supervise the children at all times, ensuring their well being and safety. To recognise needs of children at different stages of development.
o To assist the Coordinator actively in the planning, implementing and evaluation of the Program.
o To work with other members of the staff as a team.
o To ensure all children are signed in and are signed out by an authorised parent or nominated person.
o Liaise sensitively with parents on matters concerning their children while maintaining confidentiality. 

Kingston Kids Childcare and Kindergarten
Childcare Assistant - 2000 - 2002

Duties of position –
o Taking care of children aged 0-2 years and 2-3 years.
o Supporting the children with feeding, dressing, sleeping, interacting with each other.
o Planning activities to encourage different areas of their development. o Participate in recording observations on each child to track their development.
o Being a positive role model to the children.
o Cleaning, infection control, first Aid.
o Communicating with parents on a regular basis about their child.
o Positively interact with all children, nurturing their confidence and self esteem giving each child individual attention and comfort throughout the day.

Certificate IV in Life Coaching 2015
Bachelor of Social Work – Monash University 2008 - 2014
Final placement – Frankston Hospital – Mental Health Services. Certificate IV in Disability Studies – 2005-2006
Completed Auslan – Level 1, 2, 3 and 4.
Previously Austswim qualified swimming teacher.
First Aid Certificate 2 – current.
Holmesglen TAFE Diploma of Community Services Welfare Studies - 2001