Little Zak’s Academy is a really good daycare. My daughter goes to the centre at Jordan Springs and we have had a great...
Little Zak’s Academy is a really good daycare. My daughter goes to the centre at Jordan Springs and we have had a great experience in the past 3.5 years she has been at this centre. The educators are very friendly and encouraging and have helped my daughter learn so much in developing her skills, knowledge and building relationships with her peers. My daughter loves going to daycare very much and even looks forward to going to daycare on a weekend/public holiday, days when the centre is closed which speaks a lot how good this centre is and how much the kids feel secure, welcomed and appreciated. I would definitely recommend this centre to my family and friends. Thank you Little Zak’s Academy team. You all are amazing at what you do and are the best!
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Would recommend to a friend
Highly rate this wonderful daycare. I have had 3 kids attend the centre over a span of 4 years and have nothing but...
Highly rate this wonderful daycare. I have had 3 kids attend the centre over a span of 4 years and have nothing but positives to say!
All the teachers are beyond amazing and work with the children with their individual strengths in mind to help them strive for greatness :)
All of the admin staff and management are also a delight to work with and nothing is too much trouble for them to help with.
My daughter started kindergarten this year after attending little Zak’s for 3 years and still says how much she misses all her teachers!
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Highly don't recommend this place. My child was here for 7 months and within a short period of time my child was lefted...
Highly don't recommend this place. My child was here for 7 months and within a short period of time my child was lefted unattended at times, had brusies in odd places, grab marks on his arms, rope burn on the back of the neck, brusied eye for a week and no one had no idea how it happened or why it happened. The staff would say the kids were playing rough as an excuse. I bring up issues to the team leader, and I would be dismissed. I would discuss issues with the director of the childcare I would be dismissed as well. Nothing would resolve, and the selection of workers would act unprofessional, for explain roll their eyes or display a facial expression of disgust. I have discussed my experience with others and found 5 children with similar experiences.
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Response from the owner
18 Jun 2024
Hey Steph,
We are deeply sorry to hear about your experience at our centre. The issues you have described do not reflect the standard of care and attention we strive to provide.
As we mentioned in response to your previous review, our records indicate that the centre management team offered several opportunities for discussion regarding your concerns, which were unfortunately declined. Additionally, we emphasized that you could email us about the situation, but we did not receive any correspondence from you.
We understand that you might not have felt ready to discuss these concerns at the time, and we want to assure you that our team is always available to schedule a meeting to address your issues. Our Area Manager can also call you if necessary.
We are committed to providing a safe and nurturing environment for all children. Your feedback is very important to us, and we would like to learn more about your experience so we can take appropriate measures to prevent such issues in the future. Please email us at marketing@littlezaks.com.au , and the Area Manager will reach out to you directly to discuss your concerns.
Best regards,