We are deeply disappointed by the way we were treated by Jemma Cureton, the Centre Manager during a recent discussion regarding our account. The conversation was approached with unnecessary aggression, arrogance, and a complete lack of empathy. As parents already under stress, we expected professionalism and respectful communication, not to feel pressured and humiliated. What shocked us the most was being told that we were “rude” for speaking Italian to each other while discussing our family matters. Italian is our native language, and speaking privately between husband and wife should never be considered disrespectful. At no point were we excluding anyone, we were simply trying to understand the situation together. No family should feel judged or attacked for speaking their own language. The interaction left me extremely upset and in tears, and following this experience we decided to withdraw our children from the centre permanently. We hope management reflects seriously on the importance of compassion, professionalism, and cultural respect when dealing with families.

Highly recommended this centre, I have transferred my children from another to Springfield Lake, I was worried they may need to take few weeks to get used to it, and I can’t believe that it only one week, my pre-kindy boy waved bye to me without any tears, good team and friendly educators.

I’m extremely disappointed with my experience at Guardian Childcare Springfield Lakes. There was a serious incident where my child was attacked by another kid @centre and left with multiple scratches all over their body—not once, but twice within minutes. What’s even more concerning is that this happened in front of an educator, yet there was no proper action taken. Despite repeatedly asking in person and following up via emails to both the Centre Manager and Zone Manager, we were not provided with a clear or detailed incident report. Instead, we were pressured to sign a report that did not accurately reflect what happened. Even more worrying, we were told this type of incident could happen again. This raises serious concerns about child safety and supervision. It also appeared that staff were either unaware of the other child’s behaviour or unwilling to acknowledge prior incidents, which suggests a lack of accountability and proper monitoring. On top of this, we faced ongoing issues with kindergarten funding. We were charged full fees for months while being told repeatedly that the funding issue would be resolved within 4–5 weeks. Despite multiple follow-ups via email and direct conversations with the Centre Manager, nothing was fixed. We ultimately had to escalate the matter to Centrelink and the Queensland Early Childhood authority, and got an email and same forwarded to centre for something to happen. Overall, the lack of transparency, accountability, and responsiveness from the staff and management is deeply concerning. I would strongly urge other parents to carefully consider these issues when choosing childcare.

I couldn't recommend Guardian Childcare and Education at Springfield Lakes high enough. My son Elijah has been attending since he started in the Nursery in 2021 and just graduated from their Kindy program. All of the staff have been so supportive and caring. Jemma, the centre manager is the nicest person you will meet you in your life. I feel so blessed and grateful that my son was able to go to a centre where he was always supported and given the best possible care.

Should put a sign up outside carpark saying visitors are not welcome to park there instead of putting your hands on random peoples cars…. no sign to indicate you can’t park there yet they’ll leave you a note if you do…..

Receiving the feedback after my child's transition to prep at the parent teacher interviews really cemented the amazing job the team here had done in preparing my son for school. He went to school confident and ready to learn. My younger son also attends here and I am constantly impressed how well the team know my child and make sure he is safe, having fun and learning. Thanks team!

Could not rate the care for my child here any better thank you for all the educators that give their all in this workplace

We’ve attended the centre for 3 years. The centre leadership and team truly care. Both my children have the most incredible relationships with their educators, the communication is excellent and the program offered is so considered. I love seeing their daily activities including their nature walks! My child was diagnosed with a food allergy during our time here and the team have been very supportive and accommodating. We are very lucky to be part of such a great community!

I cannot say enough wonderful things about this daycare! My son, who is now 4 years old, has been attending for the past 3 years, and it has been an amazing experience for both of us. Every morning, he eagerly looks forward to going, which speaks volumes about how much he loves his time there. The educators are incredibly warm, friendly, and dedicated, creating a nurturing environment where the kids feel safe, loved, and excited to learn. The facility itself is fantastic — clean, spacious, and thoughtfully designed to engage the kids in a variety of activities. I also love that they provide delicious, healthy meals, ensuring my son is fueled with the best food throughout the day. It truly feels like a second home for him, and I am so grateful for the positive impact it's had on his growth and development. If you're looking for a daycare that combines care, education, and fun, this is absolutely the place!

We’ve experienced two different daycares, including a family daycare, and one thing we’ve learned is how important it is to find a care environment that suits your child’s temperament. For us, Guardian has been absolutely amazing for our child. I can send my daughter there with complete peace of mind, trusting that she’s in the hands of caring and capable educators who genuinely understand and support her needs. One of the most heartwarming aspects has been seeing my child make great friendships, which I feel is a true reflection of the quality of care provided. My child genuinely enjoys going and is always excited to start her day there - another big indicator of how well she's thriving. There is also a peaceful sense throughout the centre, and all the full-time staff are incredibly caring. My child has attended since the nursery stage and, being slow to warm, drop-offs can sometimes be tricky. However, the educators are always patient and stay with my child until she feels settled. I’ve even received photos showing her sitting with an educator until she feels comfortable venturing off on her own. This reflects the type of tailored care they provide - ensuring my child isn’t prematurely pushed into situations that might distress her but is instead supported at her own pace. Another standout aspect is that I never feel like just a number at the centre. The educators and centre manager, truly care about the families. The administration team is equally impressive. Their communication is timely, proactive, and clear, which makes a huge difference for busy parents. It’s such a relief to know we’re always in the loop and that any concerns or updates are handled efficiently. Guardian has exceeded my expectations in every way, and I couldn’t be happier with the care and support we’ve received. Highly recommend! Edit: I understand that no centre is perfect, but the culture at Guardian is something that has been a non-negotiable for our family. While I’ve heard that some centres are more or less the same, we have found that the previous centre was quite condemning in their approach, was quick to correct and didn't approach mistakes with grace (and let's face it, kids are going to make mistakes). I have found the general culture at Guardian to be one of respect and empowerment, which is incredibly important to us in how we want to raise our daughter.