Penrith Early Learning Centre

Our daughter has been going here for just on a month now, and we are so happy. From the very first meeting with Vanessa... Our daughter has been going here for just on a month now, and we are so happy. From the very first meeting with Vanessa for our tour, i knew this was the centre for us. All the staff are amazing and very warm and welcoming. My daughter has settled in really well and is already forming bonds with her educators. Read more

Amanda Reid

Aug, 2023

Anyone considering sending your child here, read this first! This daycare once had a great reputation with the previous center director and owner (between... Anyone considering sending your child here, read this first! This daycare once had a great reputation with the previous center director and owner (between 2018 - 2021). From 2022 onwards staff began to turnover and the owner sold the centre, things started to go down hill, real quick. The centres current center director is known all around the industry for her lack of professionalism and care towards the kids and their families. The new owner doesn't care for the kids or their families well being, it's clear as day that he is only interested in lining his pockets. This is evident by not sourcing the right people to rectify issues, he attempts to fix them himself and I do say attempt cause the issues are never fixed. The smashed front window hasn't been replaced In months The electrical lock has been put on the front door to stop chirldren from open the door but doesn't work and hasn't worked since being fitted well over 6 months ago. The front gate was falling off the hinges and wasn't touched for weeks until parents started raising their concerns. The daycare is heavily understaffed cause no one wants to work under the current centre director. Children have been seen by parents leaving an over occupied room, unoccupied and making their way all the way out to the front gate before another parent noticed and the children were ushered back to the room by staff. 2 children were seen unsupervised by an educator in a room alone, at that point it was brought to the centre directors attention who seem to not be over fussed nor concerned with the seriousness of the matter. Your allowed in the centre of an afternoon to pick up your children but not in the morning, they make you and your family sit outside in the freezing cold waiting for them to answer the door to let you in. Some times not even acknowledging that the bell rings and have you waiting for over 10+ minutes. Child development is out the window here if you want your child to learn and grow this isn't the place. They barely watch your kid let allown teach them and encourage them to grow. The quality on their OWNA updates went to a poor level aswell after 2021. No one had anything positive to really say most of the time, children were clearly not engaging in the same level of activity, the staff would just take a photo of your child playing & deem that as sufficient. The daycare lacked any form of activities for the kids to do. They relied on the parents suggesting activities for the kids to forfill throughout the day, which showed the educators lack of experience. They even took a bunch of 3 year olds to an ANZAC memorial as a "field trip" just because it was down the road and FREE. What 3 year old would enjoy an ANZAC memorial let alone know what it is?! Mind you this was the first field trip in 2 years. Staff turnover is extremely high here, and you can clearly see why. Unfortunately it is a disadvantage to the parents as they are met with a new person looking after their kid almost every couple of weeks. The daycare takes legitimately no effort into introducing families to new educators on who they are and where they came from. We had no clue since the new owner and centre director took over. Who are these new people looking after our kids?! Toys are broken, Over used and never replaced. The centre itself is heavily outdated, and lacks the proper maintenance it needs. We removed our children from attending the centre after close to 4 years. The level of service provided now is grossly dreadful compared to what it use to be with the previous center director an ownership. This is all knowledge gained from just what we have personally seen and experienced. It is gut wrenching to think what could have possibly gone on behind closed doors from what we couldn't have seen. I feel sorry for the remaining last 1 or 2 original educators that still work there, they deserve better & so do the familes currently attending. I wouldn't even consider attending this center, not even for a tour let alone a last resort to send your kid. Steer clear. Read more

reapzy

Jun, 2023