Our 3yo has been attending the centre since nursery but we have made the difficult decision to change daycare centres, despite being a convenient 2 min walk from our house.
The sum of small issues.
When he was around 2yo, our son had issues with an older child and was escalated to head office, we felt this was handled poorly by the centre.
End of day/week reports were specific to our child, now they are a generic copy and paste and we have no confidence that meals/drinks/toilet is even accurate - if provided at all.
We have had privacy issues, where our contact details and those of other parents were in the open for anyone to take. This was rectified after we raised it as a concern.
Poor comms from the centre after any incident made parents feel guilty and instead could have referred parents to the centre's policy and procedure documentation.
The centre is more expensive than like centres in the area and the rooms compared to other centres we have toured are bare of play based learning tools.
Several times when I have picked up my child, his water bottle was left in another room.
We now have concerns that our child is a risk to others kids as he is much older and bigger than kids in the same room (all of his peers had been gradually moved through to junior kinder, while he remains in the toddler room) and due to this policy, he is often separated from his friends and peers as they play in the room next door. We believe that this has led to some behaviour issues at home and months of our child refusing to go to day care.
The Kinder program was not enticing enough to consider continuing enrolment at the centre, on balance with other centres, as they have no programs or affiliations with local schools, despite Oakleigh South PS at the end of the next street and Clarinda PS also close by.
The educators are, for the most part, great but would benefit from some training in how to have 'difficult' conversations as I have experienced and witnessed these interactions have not gone well.
I felt my child was safe and he has certainly learnt a lot through his time at Imagine. This is why I have generously given a 3 star review and not less. I would not recommend to other parents at present and I hope the centre can improve.
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