Young Academics Early Learning Centre - Tahmoor

We’ve been going to Tahmoor Academics since the 1st day it opened in the area. My daughter started in the nursery and now... We’ve been going to Tahmoor Academics since the 1st day it opened in the area. My daughter started in the nursery and now is in the toddler room. Starting off with this centre was great! It’s clean, organised, communication was great, staff saying hello. The management staff would greet you and have conversations with you etc fantastic. Even when there was an illness outbreak you were alerted and they deep cleaned after every case. Since the first manager left the centre has turned to shit. The new management staff don’t even acknowledge you, too busy having a personal conversation or heads deep on their mobile phones, it’s so unprofessional and as a paying client I expect more! There’s been ALOT of resignations the last couple of months to the point we’re raising eyebrows as it was a notification after notification. They promised to put out comms of who is who that’s new etc and what is happening moving forward and we still have no idea nothing has happened. My child is being looked after by these people so I do expect staff going above and beyond. There are some I do genuinely think they are there for the right reasons and there are others that are just incompetent (maybe it’s lack of maturity?) Since management change over I do think the quality of this service has fallen, I have rang head office over to put forward my thoughts and concerns. Something has to change. Shout out to the chef there she’s been there since day dot, she’s helped us out a lot, greets you, talks to you and is very good at what she does! Shes the constant in the current chaos. Tick in my books they do Call when they need to ask you something about your child ✅ Alert of illness outbreak ✅ Clean ✅ OWNA updates I love, app doesn’t alway tell you what’s logged which is annoying but better than nothing ✅ Good educational program ✅ What they fail to do Constantly have other kids clothing (have raised it a few times, have solutions in place happens every now and again instead of constant) Professional manners from management Keep on top of awful smells, if I can smell a kid shat themselves pretty sure everyone else can too.. keep on top of it! Make your own mind up but this is my opinion/experience Read more