We had a fantastic experience when this centre was run by Play & Learn. The staff were caring, communication was excellent, and we always felt confident leaving our child in their care. We’re very grateful to Cassie and all of the original staff, and a special thank you to Miss Mel for consistently going above and beyond. In the entire year our son attended Play & Learn, we had no concerns at all. Unfortunately, after Canopy took over in February, our experience changed significantly. Within just one month we encountered multiple issues that led us to withdraw our son. Based on reviews of other centres taken over by Canopy, this does not appear to be an isolated experience. Canopy’s communication was very poor, with emails often going unanswered. Each invoice we received contained errors, and there was no effort to investigate or resolve our concerns. A whole month after our son had left the centre, we were contacted by the Area Manager claiming we owed two weeks of fees. We had carefully tracked all payments and knew this was incorrect, yet we still had to spend considerable time providing proof and explaining transactions in detail, despite having raised invoicing issues multiple times since the takeover. We have now finally received confirmation that the mistake was on their end and that no money is owing. It has been incredibly frustrating for this issue to drag on for so long when it should’ve been addressed the first time we raised it. Our biggest concern however, was a serious safety incident where Canopy’s new chef had served our son one of his allergens. The situation was handled poorly by the manager, Ugbaad, who did not seem to understand the seriousness of the incident. We were only notified of the incident on pick up, and as it occurred on a Friday she advised that the incident report would be completed the following week, which showed extreme lack of care. We also received an email from her referring to his EpiPens as “epilepsy medication.” There were too many instances of poor communication, administrative errors, and lack of care around safety for us to feel confident continuing at the centre.

My partner and I are so happy we chose this daycare for our daughter. She is almost 1 and has been going here since she was 6 months old. I was so nervous to go back to work but knowing she is taken care of and having fun here puts all my worries at ease. Special mention to Miss Mel and Miss Tuti, they are so lovely and caring. The new director Ugbaad is nice too, very quick to get back to you and solve any issues.

Great staff, great environment. Definitely recommend.

We’ve had such a lovely experience so far. From the moment we walked in, the team made us feel incredibly welcome and at home. It really put me at ease knowing my daughter is going into such a caring and supportive environment. The staff are kind, approachable, and genuinely invested in the children. We’re really looking forward to starting our journey here!

Absolutely amazing centre, the centre director Ugbad has been nothing but great to my family and I since commencing in February. My nieces love attending this centre!!

Awesome centre. My daughter loved going here before she went to prep. Staff are very professional and ethical. I would recommend you send you child here.

Absolutely love this centre, it’s such a hidden gem! The staff are all so friendly and go above and beyond for your children. I’d never go anywhere else

Fantastic centre. Educators are always warm and welcoming when I drop my children off. Director is very informative and communicative.

Some amazing staff and a nice clean centre, unfortunately management was seriously lacking - poor communication, statements sent at random times, no reminders for special days, I also never received any insights into my child. Wouldn't recommend.