Our daughter has been attending GEM for almost 6 months now, and we are very impressed. The centre is lovely, well set up...
Our daughter has been attending GEM for almost 6 months now, and we are very impressed. The centre is lovely, well set up with various learning and play activities, we’ve had such warm interactions and conversations with the centre manager, Hannah, and the educators when we pick up and drop off our daughter. A big shout out to Jas who my daughter has quickly developed a bond with. Each morning, she is itching to go to daycare and comes home with so many new skills and development each week. The communication via the app with daily updates and photos is wonderful, giving peace of mind that she’s happily enjoying her day, and even the extra mile of periodic developmental observations that the educators write up with how she is going. I couldn’t be happier. Thank you to Hannah and the wonderful educators at GEM!
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GEM Early Learning has been an absolute dream for our family, and I say that having experienced another centre before finding GEM....
GEM Early Learning has been an absolute dream for our family, and I say that having experienced another centre before finding GEM. We actually left our previous daycare because it just didn’t feel right, and from the moment we stepped into GEM, everything changed.
The educators here are like family. Warm, present, and deeply caring, they’ve loved and nurtured our son as if he were their own. We’ve never felt more confident or at peace leaving him in someone else’s care, which says a lot.
Hannah, the Centre Manager, is incredible. She leads with so much heart, and you feel her calm, thoughtful presence across the entire centre. Communication has been amazing, the daily updates (with the cutest photos!) are something we looked forward to every day, and we always felt connected to what our son was learning and experiencing.
The activities are creative and enriching, with a strong focus on school readiness and emotional development. They even organise thoughtful excursions that our little one absolutely loved. And the food, honestly, it’s the best I’ve seen offered at any daycare. Healthy, balanced, and made with genuine care.
We’re only leaving because we’re moving — otherwise, we would’ve stayed without hesitation. GEM gave our son the most beautiful start, and we’ll always be grateful.
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We had a DEEPLY disappointing and concerning experience at GEM Early Learning Mona Vale across both of our children.
We withdrew our eldest earlier...
We had a DEEPLY disappointing and concerning experience at GEM Early Learning Mona Vale across both of our children.
We withdrew our eldest earlier this year (2025) due to ongoing communication issues, high staff turnover, and inconsistencies in care that left us questioning the environment.
Unfortunately, things only worsened with our youngest. Despite being nearly two years old, he remained in the nursery N1 room (0–1y) while his peers were moved up to the 1-2y room. We raised these concerns multiple times and were met with vague, defensive, and conflicting responses from both management and the owner. There was no structured plan, no consistent reasoning — just shifting explanations and a complete lack of accountability.
What disturbed us most was how this situation ended.
After respectfully requesting to temporarily reduce our son’s days while we worked together to address these concerns, we were thrown a written response from the owner terminating his enrolment, effective immediately. Absolutely NO attempt to support or understand. Just removal. She wrote she ‘objects’ to some of our points.
We found it troubling that a child could be removed from care with no prior notice, seemingly because his parents were advocating for him. It was not only an overreaction — it was, in our view, what feels like an incredibly poor decision that speaks volumes about how this centre handles conflict and feedback.
We were left with a child who was abruptly removed from his routine, his carers, and his peers — not because of anything he did, but because we asked questions about his wellbeing and developmental needs.
Given the owner’s role in the early childhood sector/owning childcare centres, we expected a far higher standard of care, collaboration, and maturity. Instead, we were met with a decision that felt reactionary, dismissive, far from child-focused and our child’s best interests.
If you’re considering this centre, we strongly suggest asking very direct questions about how transitions are managed, how staff communicate with families, and what happens when concerns are raised — especially if they’re not immediately agreeable to management!
This was our personal experience, and we hope sharing it helps other families make fully informed decisions.
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