We adore Matt, Tara and the Team @ Happy Hearts Warner. The genuine care and warmth you feel from the moment you walk into the service is heart warming. I am loving the new floor books implemented, my son is so proud to show off his drawings, and now i actually know more about the learning occuring in the classroom. A quick shout out to the new cook Tony what delicious food he is creating!

This Centre used to be amazing however since Josie went on maternity leave and there was a change in Centre managers it has gone downhill. We have been informed Josie will not be back so don’t expect this Centre to improve any time soon. The focus has gone away from genuine care for children and instead is on things like the use of floor books. How about you go back to basics and focus on ensuring children are happy, fed, have access to drinking water and have clean nappies. There is no point in raising any concerns with the Centre as they simply do not respond to messages or emails further enforcing the genuine lack of concern for the wellbeing of the children in their care. The concerns raised in other reviews about staff turnover are genuine. The menu in their app does not match what the children are served. If you are the owner of this Centre I would take a very close look at the team you have running it. It might be wonderful to be generating more profit under the current management team however it is only a matter of time before you have serious concerns as the children are being neglected. I am posting this here as my concerns have fallen on deaf ears and I believe other parents and the Centre owner needs to know what’s going on.

Lovely centre & wonderful team. Management are all about the children..as it should be. 5⭐️

My daughter was at this centre for 12 months, and during my time there, on multiple occasions, I caught educators giving children iPads to play on and watch YouTube. This was addressed in an email and in a meeting with the centre director, who apologised, but they continued to let happen. Staff are often on iPads with their backs turned to the children and/or have children sitting on their laps “logging” instead of actually interacting with the kids. The favouritism shown by educators towards their own children who attend the centre is a lot, whether it’s letting them sit on their lap at the front desk, giving their own children lollies, or allowing them to hang off them in the outdoor space. This throws ratios off and means educators can’t properly focus on the children they are responsible for. Staff turnover is extremely high. Not even the chefs seem to want to stay at this workplace. When it comes to my children, I am not comfortable with random agency staff coming and going and not knowing who is actually looking after my child. The inconsistency at this centre is concerning!!! Just to add, there were 3 price increases in 12 months. Our kids deserve better than this. We pay for a service for our children to learn, not for them to have screen put infront of them & educators not interacting. The staff look burnt out and exhausted. The children run riot, and there is little to no control. Leaving this centre was the best decision I made. I had already submitted my two weeks notice, and while they offered to waive it, as a working parent it wasn’t something I could afford to do, even though I would have loved to take them up on the offer to get my child out of their sooner!

I would highly recommend happy hearts Warner they are just the best from doing a tour of the centre to my daughter starting in January this year she has achieved so much since being there and always comes home and tells me everything she has done that day she wakes up on the day she has daycare very excited and can’t wait to get there and always has the biggest smile on her face. The staff are very kind and caring and care about all children’s needs and education they also know all the children’s names you are always greeted with a smile and a good morning or good afternoon. You even get photos of what they did for the day what they eat and if they slept and when they used the toilet and what they have done and when they applied sunscreen. Every afternoon when I pick her up her teachers always tell me how her day was and what she did that day they are honestly the best and can’t wait for my twins to be apart of this amazing daycare 😁

A wonderful childcare centre. Matt, the manager, is fantastic and very supportive. The educators have been amazing and genuinely caring — my child absolutely loves going there. A special thank you to Ms Teneal and Ms Sophie, though all the educators have been great. Highly recommend.

I have had my little one with Happy Hearts Warner since its day of opening and can’t fault the staff - both educators and management! They go above and beyond my expectations, having had older children at various other centres over the last 13 years, and have provided a safe, secure, and warm environment not just for my enrolled child, but his older siblings and myself. I wish my older children had been able to go to this centre but we haven’t figured out time travel yet. So grateful for the entire team.

We've had our child with the daycare for the last few months and we're really happy with the care and support offered by thw staff. The staff give helpful advice and happy to listen to any feedback.

5 starts ⭐️⭐️⭐️⭐️⭐️ I cannot say enough wonderful things about this childcare centre! From the moment you walk in, you can feel the warmth, professionalism, and genuine care all staff have for every single child. The centre is brand new and its layout is well thought out. Our kids loved the big outdoor playground and the bike track. It is always filled with engaging activities that keep the kids excited to learn and explore and it doesn’t feel like they are being trapped in a cage. Communication from the team is outstanding. Very consistent and informative of updates from staffing changes, meals, routines, the lot, which gives me so much peace of mind and reassurance. Kudos to Matt the centre director for his great leadership and support to families.

My child has been attending this childcare centre for almost a year. In the beginning, we were very happy with the quality of care, the environment, and the communication. However, since the previous manager went on maternity leave, the standard has noticeably declined. There have been frequent staff changes, including multiple chefs within months, and we often see new or agency educators without any prior communication. My child's key educators are usually not available at pick-up, and we rarely receive any information about their day anymore. The tidiness and organisation of the rooms have also dropped. I have even found my kid's bed linen placed in other children’s cubbies, unfolded and not stored properly. What concerns me most is the lack of communication. We used to receive regular photos, updates, and daily activity summaries, which suddenly stopped. Meal updates also don’t match the posted menu, and since early December there have been no daily activity updates at all. I understand staffing can be challenging, especially at the end of the year, but the inconsistency and reduced quality have been disappointing considering how great the centre used to be. I truly hope the previous manager can bring the centre back to the standard it once had when she is back.