We’ve been really happy with our experience at Goodstart Heaths Road so far. Everyone has been so warm and welcoming since day one, and it’s clear that the educators genuinely care for the children and families. The rooms are always clean and tidy, with lovely play spaces for the kids to explore, and we really love the bright rooms and well maintained outdoor areas. During orientation, everyone made us feel very welcomed and accepted as a family, which made the transition into daycare much easier for us. A special thank you to Miranda and Margaret for helping us through the onboarding process and always making sure we were okay with everything. We’re also so grateful to the nursery educators — Danyellah, Gurpreet and Yuki including the break cover educators — Anjana & Karina for the extra care and patience they showed our daughter. They really took the time to help her feel safe and comfortable, and within just a week we could already see her happily playing, slowly settling in, and building connections with her educators and little friends. We’re very grateful to the whole team and we’re looking forward to seeing our daughter continue to grow and thrive here.

goodstart Heaths Rd, Hoppers Crossing VIC I have been looking around before I decided to enrolled here. It all because's a educator --Linda then I made my decisition. Linda shows her high standards of caring for kids and know her duties when working with children. As the processes started, I getting to know more lovely educator like Debby, she helps and will reports how the day's been being here for the kids. And there were updates almost daily. There are pros, but there are also things need to be improved. Personally, I dont like to be told that" ok,I will do it" and then found out at the end of the day, nothing been done. Some things small like that happened couple times to the educators that not regularly in that room and especially the younger ones. Moreover, the team here has done a good jobs. Hopefully with the lead of the new centre director, will see some even higher standard of care in the future.

All three of my children have and still are attending this centre. The staff here are both friendly and welcoming as well as the many incursions and activities that they experience. My children have not only learned but explored and socialised with their equally amazing peers. I definitely recommend sending your children here, if you’re looking for a place to both help educate your children as well as watch them learn and grow.

Thank u so much for every effort the staff and management put into with the kids. Also assisting parents with their needs. It has been an amazing 2 years with my daughter at this center. It is one of the best. Easy to have one on one with the teaches when needed. Easy to track their performance and growth. And feel always welcomed each time I pick and drop my kid off. Thank u Mirinda and Magret for being so amazing.

I had a good experiences in this centre and the director Miranda has been amazing and helpful and make me feel like being part of his community

We’ve had a great experience with Goodstart. The educators are caring and professional, and our son loves going every day. The environment is safe and welcoming, and communication is excellent. Highly recommend!

Wonderful centre. Kelly and Sheryl host a warming environment where the children can thrive.

My son attended for about 8months. He was going through development delay and possible on the spectrum. His pre kinda class was not quite equipped for kids with extra needs. My personal experience was not the best overall but there are some positive feedback too. The negatives: My son came home with unexplained bumps, cuts and bruises. Educators never knew why but some days it was implied that it was his own doing because he's full of energy. I definitely filled out more incident reports there then previous centre. My son wasn't eating the food provided and I was bringing in his lunch box. For awhile someone was taking out half of his lunch items and leaving it the kitchen. When I raised the question why, they couldn't explain. I even asked if there's an issue with the items and they said no. One educator then said another person did it but was trying to teach him something to do with the foods. But she was just guessing cause she didn't know 🤷‍♀️ it stopped after I raised it with a different educator. My son was toilet trained at home (no issues) but he was having accidents at school to the point where they put him back in nappies. (I was struggling to understand why and was asking for help to understand why he wasn't going. Therapist even helped by reaching out to them to help us understand. Being back in nappies, led to a really bad nappy rash from not changing him all day. Educator said its because he refuses to change his nappy. I had to escalate to the director. An educator told me he should be in a special needs school. (My son is not high on the spectrum to the point where he needs special school, otherwise his paediatrician, therapist would have suggested it or their director when we had the tour). No proper consistency when it came to strategies to help my son with anything from regulating emotions to understanding situations because his understanding is clearly different from most kids. I had to ask for reports to pass on to his therapists to give them some understanding of what was going on. (Only one report was given to me to hand over to therapist) I was told they were working on other reports. Never received it. I only got more info when i initiated alot of conversations to try and understand situations that were happening at school only and never at home. I've actually walked in on an educator yelling at him for jumping on the chair with other kids. But just him yelled at, she didn't realise I had walked in. The worst was my son coming home with deep nail marks in his arms that he actually named the educator who did it and i reported it to the director. This was reported to the police and dept of education and after a few months of investigating. It was closed due to not enough evidence. The investigation was interviewing witnesses (other educators so of course it was his word against theirs) I moved my son to a new centre before the results. There's also no camera's in the classrooms so we would never know what happened. My son wouldn't do it to himself. The positives: Kerri was always on to it when I brought things to her attention. She got things sorted straight away. The admin team were great. Teegan was awesome too! Sad to see her go. My son made a few friends there, he couldn't socialise before and had not made friends at previous centre. He has engaged in more group activities then he has in his previous centre, esp happy feet & sports days. So there was some progress with him in some areas from goodstart. Shout out to a couple of educators who really did show empathy and support. Mirtha, Priya & Hima. Hima was extremely helpful and discussed situations in depth to help me understand too and she actually listened when I was raising concerns. Their fees were reasonable. My son has been in his new centre for about 3months now. In these months the difference and improvement has been amazing. I'm not saying I don't recommend goodstart to anyone, I'm just saying with my own personal experience I wouldn't recommend goodstart for kids with extra needs.