Dear Anonymous, Thank you for your Review. Launchpad takes all feedback seriously. We’re sorry that you have had a negative experience at our centre, it is certainly not what we want for our families. Whilst we appreciate your feedback, we would like to address some of the points you have raised. In our nearly 12 months of operating we have only had a change of Director once for health reasons. Kirsty, our previous Director, is still working at the centre but has changed roles to our Enrolment and Family Engagement Manager and is a highly valued member of our team. She is at the service 3 days per week. Sophie our Operations Manager is at our Greensborough service permanently 5 days per week. Natasha is our Educational Leader and Nominated Supervisor is currently Directing at Greensborough (and has done so previously) , so we do have a highly experienced and well known Management team onsite. Changes in leadership are communicated to families when the timing is appropriate and if a replacement is joining the team, we try to announce that person at the same time. Whilst we understand staff changes are unsettling, sometimes they are simply out of our control. You are correct, Mary is wonderful and the Launchpad community loves her! Yes, the air conditioning and the alarm/locking system on the front door were damaged in the power outage. As were kitchen appliances and the lift. There were several emails sent home to all families to update them on this situation, and we liaised closely with the Department of Education about this. The owners of the building were responsible for the repairs (the owners of Launchpad do not own the building) and repairs were held up for the alarm and the air conditioners because of parts needing to come from overseas. Air conditioning is not a requirement, but it is a preference, and the outage and repairs were out of our control. The centre was not closed as air conditioning was working in the common areas, which were utilised, plus fans and portable air conditioners were bought in. Drink bottles were filled consistently throughout the day, and cool face washers were provided for children who wanted them. We understand your frustration at the delay in repairs, we shared your frustration, but we did everything we could in the circumstances. We’re very sorry to hear that your children came home sick…had we been made aware, we would have worked with you to ensure this didn’t happen again-children staying hydrated and well is a bare minimum at our centre. As owners we are not always there when most parents are at the beginning and ends of the day as it's extreme;y busy, but we are very hands on and closely involved everyday at Greensborough and our other 2 centres. You are correct, we do try to build a sense of family and community at Launchpad. We have a beautiful team, and they represent us when we cannot be present onsite. We will be very sad to see your family leave and we’re incredibly sorry you haven’t had the experience at our service you hoped for. Wishing you all the best going forward.