We enrolled our child at this centre hoping for a safe, inclusive, and caring environment. Sadly, our experience was really disappointing and we ended up withdrawing our child after only a short time.<br>The biggest issue for us was how the centre handled our child’s dietary allergy during a group activity. Instead of offering a safe alternative so our child could join in, they excluded them and put them in a bouncer in a separate room. The educator there seemed more focused on an iPad than interacting with our child. It was heartbreaking to see our child isolated, strapped in, and missing out, especially since it felt like they were being “punished” just because of their allergy. We only knew this happened because we happened to drop by during the activity. This was upsetting and just didn’t match the inclusive and caring environment the centre promotes.<br>When we raised a formal complaint, things got even more frustrating. Management’s explanations didn’t add up—they were inconsistent with what we saw and with the photos shared through the parent app. In fact, the photos directly contradicted their version of events. We were even at the centre ourselves during the incident, so we saw everything firsthand. Despite all this, the leadership stuck to their story, which made it really hard to trust them or feel confident in how they handle issues.<br>We also noticed a number of other problems during our time there. Information from orientation didn’t seem to be properly shared between educators, so we found ourselves repeating our child’s routines and needs over and over. Shockingly, the lead educator in our child’s room didn’t even know when our child started attending until two days later. Staff turnover and room rotations were frequent, handovers were often poor, and communication about meals, activities, and progress wasn’t consistent. On a few occasions, staff couldn’t even tell us basic details about our child’s day, which felt very uncoordinated.<br>We were also concerned about the level of supervision and engagement. There seemed to be a reliance on putting kids in bouncers instead of actively engaging with them in ways suitable for their age. Despite us clearly sharing our child’s individual needs, it felt like these were overlooked.<br>As first-time parents, picking a childcare centre is a huge decision. We expected honesty, openness, and a real willingness to listen and improve when concerns are raised. Unfortunately, that wasn’t our experience here. The way our concerns were handled, along with the confusing and contradictory responses from management—even with clear evidence—completely shattered our trust in the centre.

I would like to express my sincere gratitude to staff at First Connections. This was a second childcare for my baby as she struggled to settle at her first one. At the beginning I was anxious about how it would go, but the staff did really well in helping settling down my daughter, now the change such that she doesn't want to come back home. Besides, the staff are always happy and smiling when I go for pick up. I would especially like to thank Miss Aliya, Van, Anitha, Josephine, Valliamai and all other educators as well. 🩵🙏

First Connections Schofields truly stands out. The quality of care is exceptional, and the educators are warm, professional, and approachable. The Director is highly knowledgeabl, my child absolutely loves her and settled in beautifully with her guidance The level of support and attention here is noticeably above other centres in the area Thanks to the team for taking care of my child. The centre really feels like second home to her.

We’ve had such a positive experience with Garima, the Centre Director at First Connection Schofields. She is genuinely caring and takes the time to understand each child and what they need to feel supported. You can see how much she enjoys getting to know the kids and building real connections with them. She is also incredibly friendly and easy to talk to. Whether it’s a quick chat at drop-off or a longer conversation about my child’s progress, she’s always approachable and willing to listen. It’s reassuring to have someone who creates such a welcoming and supportive environment for families. Highly recommend Garima and the team for anyone looking for a centre that truly puts children first.

I can see that my son is definitely happy and developing well in this child care centre. It is well maintained and the teachers and staff are lovely. For a first time mum, it's very comforting to know that my son is in good hands!

Well maintained center with bunch of friendly staffs. My daughter loves it here.

We love this childcare centre. Although it is new, the team is experienced and capable. I am impressed with the quality of their daily program, great balance of learning and play. The space is always clean and well organised. Our child settled in beautifully. He is very happy and making friends. The educators are very supportive and welcoming and passionate on what they do. We are happy that we found this daycare and look forward seeing them grow. ❤️