We toured the centre in April 24 and were told that the centre was being renovated and all play areas were being updated and made safer… it’s now December and only the street facing play areas have been updated. After touring we were meant to receive a welcome pack and further instructions… I had to contact via email and call multiple times to get the information we needed. We provided our direct debit form with specific instructions that weren’t followed and all the Director said was ‘sorry I forgot’. We regularly collected our son to find no one could provide details on his naps or bottles, we were told to collect him because he had a temperature but upon checking several times once we got home he never had a temperature as they had said. We were also told he had hand foot and mouth once and had to collect him but it was nothing of the kind and the dr was surprised. There are so many random casual staff there but the Full Time nursery Educator was still struggling to provide the basic information even though they have so many staff, there is no continuity and the staff seem unhappy and not engaged. On 3 occasions I personally had to pick up live cockroaches off the nursery room floor and take them outside. The food is questionable and the ‘rotating’ menu printed on the kitchen door never matched what my son was recorded eating and I’m concerned of the ingredients and quality as my son didn’t have a solid stool the entire time he was enrolled which isn’t the case at his new childcare. It is my understanding that it is a requirement that ANY changes to the food/menu parents are meant to be notified. Their admin and organisation are well below standard, the Storypark entries are a joke and provide no insight or feedback on activities and their development goal/outcome. Prior to withdrawing our son the centre had a push for parents to fill out and complete a series of different form and introduced some kind of learning outcomes just in time for their head office visit. This centre need a lot of work on all levels especially considering the local centres nearby are of a greater standard for the same cost and they provide formula as part of the fees where una charges more and doesn’t provide any. The Storypark reports are sad and inconsistent and not informative. Some reports would only say things like ‘it was really hot today so we played inside’ but doesn’t provide any information on activities and their aim or learning outcomes. The ratings in the KindiCare App are NOT government endorsed they are private ratings and not recognised by the dept. of education and mean absolutely nothing to the care or your child or quality of the centre.

Our family has been apart of the Una community for almost 2 years now and we have nothing but the highest praise to sing for the centre. Every morning every child is welcomed (by name) by every educator who they come into contact with. We especially love that our children are given the opportunity to learn and grow in nature. The centre is filled with warmth and a place for kids to be kids.

The staff and director are lovely, approachable, and easy to communicate with. I feel confident leaving my two sons here knowing they’re safe and cared for while I’m at work.

Una has become a home away from home for my daughter who has been going there since she was 5 months and is now 2. She adores all of the educators and absolutely loves her daycare days. The director is amazing and we know she is in safe hands at Una.

Una Albany Creek has the most amazing, kind, thoughtful staff, many of whom are long term. I can't be more grateful to have educators caring for my daughter who just love her for who she is. The educators and management team are mostly all long term staff and they have made a supportive place for our little ones. Words don't describe how grateful I am. Thank you!!

Great Staff, Great Centre, Highly Recommend!

We have been at Una since January 2022 with our daughter (who has now gone to school) and our son started there this year. We absolutely love the centre and the wonderful staff who work there. Mel and her team go above and beyond to provide exceptional care for our little one and offer so many extra activities and learning opportunities focused on their areas of interest. There is always something new and fun for them to explore and the playground and rooms have undergone a recent refurb and look great. Communication is always prompt and you are really made to feel at home and comfortable leaving your child there. We can’t thank them enough for all that they have done for our family and for helping our little ones thrive.

We absolutely love UNA Albany Creek! From the moment we walked in, we felt so welcomed and supported. The staff are truly exceptional — warm, nurturing, and incredibly dedicated to the wellbeing and development of every child. My girls are absolutely thriving here! It’s such a joy to see how much they are learning, growing, and most importantly, how happy they are each day. The educators take the time to truly get to know each child and create such a positive, engaging environment that feels like a second home. I couldn’t be more grateful for the team at UNA Albany Creek. The care, love, and passion they bring to the centre every single day makes all the difference. Thank you for everything you do — we feel so lucky to be part of the UNA family!

We left Chatterbox/Una childcare. My son wasn’t receiving the care that we expected from them. My son arrived at home hurt, bruises very close to eyes with big bumps and we didn’t receive even an incident report, it happened more than once. Sent message to the teacher and she didn’t even answered. Honestly some people in there are in the incorrect jobs because the kids are not priority for them. The last that we couldn’t accept anymore was that they left my son hungry, he asked the teacher for a second piece of sandwich and the teacher said no even though they say that they do not refuse giving food for kids but in reality it is not true. The teacher said in my husband’s face that she wasn’t allowed to give more than 1 piece of bread to each child. The fee for the service isn’t cheap and they left a 3 years old hungry. And if you complain they are rude to you. So for us it was enough.