We toured Futuro Bardia on 19 March while we were in the middle of securing a home in the area. Because the centre is across the street, we were genuinely hoping it would become our son’s new daycare. We met with (Ayse), and our 2.9‑year‑old son came with us. He explored the rooms, interacted with educators, and Ayse even commented that his behaviour was normal for his age. After the tour, we clearly told Ayse the specific days we were after. She told us those days were not available and that she would place us on the waitlist for those days. We understood this and were prepared to wait, especially since our house settlement was still a few weeks away. We come from a well‑run CBD daycare, so we’re familiar with how enrolment and waitlist processes usually work, and we’ve never experienced anything like this before. Over the next month, I followed up several times to ask if there was any estimated wait time, but no clear information was provided. Almost a month later, I followed up again and received a message from Christy saying there was “a possible availability coming up” and that we needed to come in for another tour so they could meet our son. This was confusing because: - our son had already toured the centre with us and met Ayse, and - we had already discussed and agreed on the specific days we needed when we were first put on the waitlist. When I called to clarify, Christy asked whether our son had been present during the first visit. I was exhausted from the move and second‑guessed myself, but later my husband reminded me clearly that our son had been there, and that Ayse had interacted with him. I called back to confirm this, but Christy still insisted she needed to meet him again before offering a spot. Then, in a later conversation, Christy said she would “put us back on the waitlist” because the days we needed were not available. That left me wondering: - Were the days we requested properly documented after our original tour with Ayse? - If those days were never available, why was “possible availability” mentioned at all? - If I hadn’t followed up, would we have even heard about this “possible availability”? From my perspective as a tired parent in the middle of a move, this felt confusing and unsettling. The combination of unclear documentation, being asked to repeat a tour, and being told again that the days we needed were not available made the process feel inconsistent and, frankly, a bit sneaky, even if that wasn’t the intention. What has left me particularly disheartened is that the process didn’t feel consistent, transparent, or especially inclusive. The repeated request to “meet our son”, despite already meeting him, and the shifting messages around availability created the impression that there might be more going on in how places are offered than what is clearly explained to parents. I’m sharing this so other families on the waitlist know what our experience has been like. The centre looked promising, but the lack of clear documentation, inconsistent communication, and the feeling of being evaluated and re‑evaluated without transparency have made this far more stressful than it needed to be. I hope the centre reviews how they manage waitlists, document family needs, and hand over information between staff so parents aren’t left chasing answers and repeating steps that should already be recorded.

I am very pleased with the quality of care provided by Futuro childcare centre. The educators are professional, caring, and supportive. My child has shown positive development in both confidence and learning. I also appreciate the clear communication from the staff. They always keep me informed about my child’s progress and daily activities, which gives me peace of mind. I would highly recommend this centre to other families.

We absolutely love Futuro Bardia! The teachers are incredible — so caring, attentive, and genuinely invested in the children. The environment is warm, welcoming, and always feels safe and nurturing. The food is amazing, fresh and healthy. It is so reassuring knowing the kids are being well looked after in every way. The centre is also very educational, with so many engaging activities that support learning and development. Our kids are thriving here and we couldn’t be happier and highly recommend it to any parents looking for a daycare that truly cares

Everything perfectly organized and great management including the service desk.!

Our daughter loves attending Futuro Bardia. She loves the educators in room 2, and they always communicate very well on how her day has been. The people at the front desk are super helpful and friendly too.

We had a wonderful experience at Futuro in Room 1 for our beautiful daughter, the carers are attentive and always happy to tell us everything on the day to day. We couldn't ask for better communication on the day day even if we wished for it. Quality education, quality carers, what more could you ask for.

My son started his adventure at Futuro in room 2, since day one he's been spoiled with cuddles and patience. I can tell how much he's grown in confidence and independence, and I owe that to the hard work the educators do every day with my baby boy. Now, already at room 4 I struggle at every pick up to take him home because he wants to stay at the centre playing. Do you think he's having a good time? I think you guys are doing a great job! THANK YOU for making my boy happy! Claudia.

I feel very positive about the care provided. The teachers in Classroom 4 have done an excellent job. Whenever I had concerns about my child, they reassured me, paid close attention to her needs, and kept me informed with updates at the end of the day. It’s clear that they genuinely care about my daughter and consistently show great patience and dedication.

Such a great centre, with caring educators and support staff. We’re so glad we moved our son here.