Edge Early Learning Plympton

Stacey

Sep, 2025

Earlier this year, my baby suffered a concussion after being dropped on their head at this childcare centre. An educator was carrying him... Earlier this year, my baby suffered a concussion after being dropped on their head at this childcare centre. An educator was carrying him in an unsafe manner and tripped, causing him to fall and sustain facial injuries. Despite visible trauma to his face and vomiting, no ambulance was called. We had to take him to the GP ourselves, where he was diagnosed with a concussion that lasted for a month. What’s most alarming is the complete lack of transparency and accountability. We were repeatedly denied access to the CCTV footage, not only by centre staff but also by the compliance officer. When I was finally allowed to view the footage five days later, it was horrifying. It clearly showed my child being held in a way that did not meet safe handling standards (they admitted this themselves also). It also showed that my child took the full impact onto his head from a height. This was NOT a minor accident, it was a serious incident that could have cost my baby his LIFE. Despite the severity of his injuries and symptoms, the incident was not escalated appropriately. Even though the Education Standards Board (ESB) was involved, the centre made no effort to inform other families or be transparent about what occurred. It was quietly swept under the rug. This is exactly why families are confused and blaming new management, who are now left to deal with the fallout of these past issues that were never properly addressed. Let me be clear: these issues did not begin with a change in management, as some recent reviews suggest. This happened under the previous management and staff, it just wasn’t made public like all of these recent incidents and other previous incidents at the service. This was a failure of basic duty of care, of emergency response protocols, and most importantly, of honesty. Read more

Ross Downing

Sep, 2025

Hard to know where to start. Our family has been going here for the last 3 years and up until about 3 weeks... Hard to know where to start. Our family has been going here for the last 3 years and up until about 3 weeks ago we had nothing but wonderful things to say about Edge Plympton and our daughter’s experience here, however since the change in management and the mass exodus in staff it has become an absolute disaster. Once an incredible and welcoming safe haven for our little daughter it has vastly become the place of nightmares. From never wanting to leave the centre just a few weeks ago to crying in the carpark every morning during drop off because she doesn’t want to go anymore. We enter the room and new faces everyday. Not even a hello, or how are you, it’s almost like dropping our child off is a huge inconvenience to the staff. On a few occasions in the last 2 weeks our daughter has come home with a few bumps and grazes and on one occasion a cut on her arm so deep it was still bleeding. When addressed to the centre we were simply ignored. No responses to our emails and no call backs after several messages left. Simple zero accountability and care. On pick up they can never find her water bottle and have lost several and on the days it is there it is empty. Are they refilling the water bottles? Our daughter quite often would drink a whole bottle of water in the car park on the way home so it would certainly make you wonder if she is getting enough to water to drink for the day. When you think it couldn’t get any worse you receive an email at 9pm at night informing you that the centre has been forced to close by the Educations Standards Board for 2 weeks due to kids being left unsupervised. I can’t say I’m suprised as there’s barely an educator in sight during drop offs in the morning. We will be removing our daughter from care here which breaks our heart cause she has made so many friendships and bonds with other kids in her age group but we simply can’t take the risk as our daughters safety and wellbeing are more important than anything else and unfortunately as a parent I feel genuinely worried about the risks apparent at this facility. To the absolutely fantastic educators that have been forced to leave we thank you for all your hard work and dedication and we will always remember the wonderful experiences shared with you and if this is what senior management is like then leaving was the best choice for you all because you all truly deserve better. Read more