I am writing this review because I feel genuinely devastated and extremely frustrated by my family’s experience at this centre. Over just nine weeks, my 27-month-old child has had six incidents — six times I received a call or report telling me my child was hurt again. As a parent, it’s impossible to describe the stress, fear, and heartbreak that builds each time you’re told your toddler has been injured yet again. What made everything even worse was the centre’s response. Every time I called to ask what happened, I was given the exact same excuse: “kids are fast" from the educator and Director of the Centre. After the third, fourth, fifth incident, hearing that line felt like a slap in the face. Rather than showing concern, responsibility, or any plan to improve supervision, it felt like they were brushing my child’s safety aside as something trivial. But the final incident was the moment my trust completely broke. When I spoke with the room team leader , instead of empathy or understanding, I was met with an attitude that made me feel as though I was the problem — as if I was “overreacting” for simply wanting to know why my child keeps getting hurt. That interaction left me feeling shocked, disrespected, and honestly, deeply upset. No parent should ever be made to feel guilty or unreasonable for caring about their child’s wellbeing. Six incidents in nine weeks is not normal. It is not “kids being fast.” It is a clear sign that something is seriously wrong with the level of supervision and the attitude toward safety — and the dismissive way my concerns were handled only made the situation even more painful. I am posting this review so other parents are aware of what we experienced. My hope is that the centre takes this feedback seriously and commits to actually improving their supervision, communication, and empathy. Because no parent should have to feel the way I did — anxious, unheard, and completely let down by the very people entrusted with their child’s care.

Amazing centre! Love the way educators treat my child and really appreciate their efforts 😃

We’ve had such a wonderful experience with this centre. The educators are caring, attentive, and always take the time to make sure the children feel safe, happy, and supported. Communication with families is excellent, and it’s clear the team genuinely cares about each child’s development and wellbeing. It’s such a comfort knowing our child is in such good hands every day!

A beautiful and welcoming centre filled with warmth, care, and positivity The educators genuinely love what they do, and it shows in the children’s smiles every day Such a nurturing and inspiring environment for little learners 💛

I’m posting this review anonymously because I’m genuinely concerned that if I raise this issue under my name, it might affect how my child is treated. However, I feel it’s important for other parents and the management to know what’s happening. The hygiene practices at this centre are extremely disappointing. Educators consistently fail to wipe children’s noses or clean visible mucus — including my own child’s. It’s unhygienic and unpleasant, especially in a childcare setting where illness spreads so easily. This concern has been raised multiple times, yet management has not taken any meaningful action to address it. It’s very disheartening to see the same issue continue without improvement. If this continues, I will seriously reconsider keeping my child enrolled here. Proper hygiene and attentive care are basic expectations in childcare, and it’s unacceptable that they are being overlooked. Replying to the response : Thank you for your response. I understand that minor illnesses can occur, but I’ve noticed ongoing issues with children attending even when they have clear signs of illness, like thick runny noses. This concern has been raised several times, yet I haven’t seen any noticeable improvement. Hence, I felt it was important to share this feedback publicly, hoping it encourages stronger action to maintain a healthy environment for all children.

Our child has been really happy here. The educators are lovely and genuinely care about the kids. Communication has always been easy, and we feel confident they’re in good hands.

Wonderful centre. such a blessing for our family. The educators are loving, patient, and always go the extra mile to make children feel happy and cared for, and the parents involved. A huge thank you to Lin, love her kindness positivity and expertise, makes our family feel reassured! Highly recommended!

The most amazing childcare centre I’ve seen! From top to bottom, this centre is filled with incredible resources to help children learn, grow, and have fun. The educators are outstanding—attentive, caring, and always keeping us updated. Of all the centres I visited, this was the only one that ticked every single box. I couldn’t be happier with the care and environment provided!

Being a grandmother- finding a safe and secure childcare for my grand children is so important. I’ve toured about 5 centres in the area & First connections is by far the best. As soon as I got there I was greeted by the director Linh. She was professional and bubbly and made us all feel comfortable straight away. Her knowledge in the industry really helped us. The educators were also amazing and approachable. Would definitely recommend!

A Truly Exceptional Early Learning Centre – Thank You Linh and Team! We are so grateful for the incredible care and dedication shown by First Connections Academy for Kids in Edmondson Park. From the moment we enrolled, we knew we had made the right choice for our child. The environment is warm, welcoming, and beautifully maintained – a true home away from home. A special thank you to Director Linh Pham, whose leadership, passion, and tireless work behind the scenes do not go unnoticed. Linh goes above and beyond to ensure every child is nurtured, supported, and given the best start to their learning journey. Her commitment to creating a safe, inclusive, and inspiring space for both children and staff is truly admirable. The educators are caring, attentive, and professional, always creating engaging programs that encourage learning through play, creativity, and exploration. Our child has blossomed in confidence and ability since starting here. We wholeheartedly recommend First Connections Academy to any family looking for a childcare centre that genuinely puts children first. Thank you, Linh and the entire team, for the amazing work you do every single day!