This service is below mediocre at best. Their motto might as well be “all care, no responsibility.” This is what I’ve heard from many other parents as well. The lead educator in the nursery room seems more interested in her breaks and smoking outside the centre - leaving cigarette butts on the footpath - than in nurturing the children. Is this really who we want shaping the next generation? She’s barely ever interested in sharing anything about the children. During the tour everything seems great and they were all on their best behaviour. When we asked what their routine was like, so we can match it at home (meals, naps, etc.), we were told that they follow our home routine. This was not the case, so we had to quickly get up to speed when we started at the centre. During the tour, they also said nursery room is 1:4 ratio. It is not. They, like many others, go by the “under the roof ratios”. This leaves children vulnerable, especially when surrounded by educators who don’t care. Some of educators frequently address one another, and parents, in a rude, condescending and defensive manner. On several occasions, I have also observed some of them speaking unkindly to the children, laughing at them when they are upset and asking “are you done?” while the children are crying. This is not what I’d consider as providing nurturing care. What’s concerning is the lack of accountability running from the top down. The centre director is clearly letting all these issues slide and not taking them seriously. She’s quick to say yes to everything, but with no real follow-through, accountability or responsibility. Avoid this place!

Our son has been attending Community Children South Kingsville two days a week for almost a year now, and we couldn’t be happier with our choice. One of the biggest standouts for me from the very beginning was the amazing communication and “nothing is too hard” attitude from Tracey and her team. They’ve always been approachable, supportive, and genuinely caring. I also loved that the centre is smaller compared to many others we looked at, which gives it such a calm and nurturing vibe — something that was really important for us as our son is quite gentle-natured. The centre is always clean and well-maintained, the staff are empathetic and professional, and most importantly, I feel completely confident that my son is safe and well cared for. The daily updates are such a lovely touch, and the convenient location is another bonus. Thank you for keeping our children safe and cared for. Highly recommend.

Upon a tour of the childcare centre, very shocking tone and attitude from the employees. The atmosphere amongst educators to families is definitely toxic and I can only imagine the impact this could be having on the children. I personally would consider enrolling elsewhere to ensure your child has bright and happy days ahead of them in a pleasant environment.

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