I am beyond words to explain how wonderful my experience here at Liverpool has been. My children are well looked after by such wonderful and kind educators who go through so much each day and yet always have a warm smile for my little ones. Thank you to the wonderful management team who provided me with so much guidance on how to navigate and understand payments and fees. You ladies go above and beyond for everyone. Your patience is comforting. Thank you beautiful people ❤️

One of the horrible child care ever. The management is very very unprofessional, they can play with your account and take any action they want without informing you. they always overcharge you whenever they want and without letting you know and once you ask, they promise to sort it out and before you know the same thing will repeat. This child care will frustrate you to the point of creating mental illness if you don’t take a reasonable action. I wouldn’t never ever ever ever ever encourage anyone to take their child to this place if you love yourself. My boy has been there for few months and the experience is terrible ever. I am moving him away soon.

This review is for Miss Ahlam. She is incredibly caring and loving towards my son. She always welcomes him warmly and keeps me informed about how his day went. Knowing my son is in her care gives me so much peace. We are truly grateful for her kindness and dedication.I’m also thankful to the rest of the daycare team for creating a safe and nurturing environment.

The teachers were very good to my son, but the school administration is not good. It's been over a month since we left and I haven't received my money back. A portion of it was debited incorrectly more than two months ago and should have been paid.

To all parents, I’m beyond frustrated with how this centre has handled my child’s enrolment and payments — and I feel the need to warn others so you don’t go through the same mess. I enrolled my son for just two days a week, and after three weeks, they added a third day without ever asking or informing me. They went ahead and started charging me and claiming CCS for a day I never agreed to — and this went on for four months! Then, I gave the required four weeks’ notice and withdrew my son, thinking that would be the end of it. But to my shock, they never cancelled the enrolment on their end and continued to charge me even after my child stopped attending. This is not just careless — it feels dishonest. I contacted the management and was told the issue would be fixed and I’d get a refund. That was five months ago. Since then, I’ve sent countless follow-up emails, made weekly calls, and every single time I get ignored, dismissed, or lied to. Nothing has been resolved, and I still haven’t seen a cent of the money they owe me. This experience has been exhausting and completely unacceptable. Parents, please be extremely careful dealing with this centre. Watch your invoices like a hawk, and don’t take anything at face value. I will keep pushing until they return the money that’s rightfully mine

0 STARS if I could. I attended a 30-minute orientation and was very concerned about the safety and supervision at this centre. The floors were messy with sand and food, and educators did not appear to consistently clean up after the children. There was 1 Educator in the Toddler room who stayed in the Toddler room with 5 toddlers and she seemed well trained and engaged. She was of Asian background. Outside- I observed children running on wet surfaces, taking their shoes after being told not too, and disrespecting instructions. This chaos lead to collisions where I saw 4 kids bump heads! with Educators then turning around asking "What happened". I witnessed physical bullying among 4 year-olds and 2 year olds that was addressed late and with minimal intervention. 2 year olds who can barely put a sentence together are being pushed and sworn at by older kids! Within those 30 minutes, I observed three children being bullied with no apparent consequences, and educators did not maintain authority or ensure the safety of all children during this time. The playground is large with blind spots, making supervision difficult (And no camera's don't help!). The staff failed the wellbeing and safety of those 3 toddlers that day. The staff-to-child ratio appeared insufficient, and staff lacked effective communication with each other, often focusing on unrelated conversations rather than coordinating care. If you want to send your child here… stay and observe the Educators and kids. Don't be fooled by this centre's vast playground and new amenities. I'm sorry to the parents whose children was affected. This childcare failed them. No defamation here- just facts. Update: They also refused to refund my $200 deposit. (Bear in mind, my son never attended the centre—only the orientation.) I ended up filing a chargeback through my bank and got my $200 back after a couple of weeks. Just a heads-up—be careful not to get scammed out of $200 on orientation day.

Absolutely terrible hygiene and supervision. I picked up my 19-month-old and she was leaking poop through her diaper — staff claimed they change every two hours but clearly didn’t. They changed the diaper only after I asked, but left her in the same dirty clothes. While I was there, toddlers were walking and playing inside the toilet area, touching the toilet seat, and one even put something from the toilet in their mouth! The educator was busy chatting and doing another child’s hair instead of supervising. The centre is always short-staffed, with no manager on site and casual staff who don’t seem to care. Would never recommend sending your child here.

The centre director wasn’t ever available to hear concerns or discuss anything really- the excuse was she was always on annual leave mid-week and then you’ll see her in the centre the next day. 2 weeks in, they got a new director who was just as unresponsive. I spoke with the second director about pulling my son out, and after being informed that everything was dealt with- I had about a month of racking up late payment fees; many calls to administration and emails directly to the centre director- unresponsive. It wasn’t till after sending an email that I will come into the centre in person to deal with this, the director suddenly had heaps of time to respond and told me she will be on annual leave on that specific day and gave me the reason they are still taking payments from me. I understood, paid and expressed my disappointment in not being transparent about this from the start, cause it could’ve saved me a lot in “late payment fees” and asked if I could get it refunded. No response. At this point there was really no point in putting anymore effort into the issue. 3 different directors in the span of 2 months should give you a good idea of how the management is. Which is honestly such a shame because the educators there are absolutely lovely! I met a few of them and every single one would have a conversation and give me updates on how my son’s day went. Even had the opportunity to meet someone from outside of the centre that comes to do weekly sports days with the kids and even that person was great!

I am beyond grateful for the amazing care my son receives at this daycare. From the moment we walked in, the warmth and kindness from everyone made us feel right at home. Director Farah is so kind-hearted, and her genuine passion for the kids shines through in everything she does. My son's room leader, Miss Kira, brings such positive energy to the babies' room, creating an environment full of joy and comfort. I can always tell my son is in great hands with her. And Miss Pallavi has been such a comforting presence, reassuring me with the love and care she shows my baby boy. I truly feel so lucky to have found such a wonderful daycare, and I know my son is thriving here!

My son has been attending Mini Mastermind Liverpool since they opened their doors. I always find a well-coming, safe and nurturing environment for the kids. Educators are very caring and approachable. Couldn’t thank more to the director Farah, she is extremely professional and supportive, and pays special attention to the kids who need extra support. I highly recommend this centre.