We are grateful to the educators and care team for looking after our child at the Centre. We appreciate the care, attention and support our child received, and we would like to thank the team members who contributed to our child's experience and wellbeing.<br>However, our experience with the management team during the initial enrolment process was disappointing. We faced issues with the CCS enrolment and received unclear information when seeking assistance. Despite following up multiple times, we struggled to get clear answers and had to take additional steps ourselves. When we did not receive any enrolment notifications in the Centrelink app for weeks, we were advised to contact Centrelink ourselves. The assistant director kept telling me that the enrolment has been completed on their end and cannot help further to check if something went wrong. I eventually had to visit a Centrelink office in person, only to discover that the centre's enrolment had not been received due to an incorrect CRN. This resulted in delays and out-of-pocket expenses which was stressful at the time while not getting any response of my emails from the Centre.<br>Overall, we are grateful to the educators for the care they provided to our child. Our feedback is mainly regarding the administrative process and communication with Management, which we hope can be improved for future families.

Well run centre, great staff, my children felt loved and safe.

We have been happy with the care and support our son has received since starting at the centre seven months ago. entire team has been kind, caring and supportive towards him, and we genuinely appreciate the effort each educator puts into making him feel safe and comfortable.<br><br>I would particularly like to share some feedback regarding Tahlia moving to another centre. From the very beginning, our son developed a very special bond with Tahlia. He felt extremely comfortable and secure with her, and he would rarely cry when I dropped him off on the days she was working. Even at home, when we mentioned her name, he would become very excited. As a mother, seeing that connection gave me such a huge sense of relief because I knew he had someone at care whom he trusted and felt very safe with.<br><br>I actually planned some of his care days around the days Tahlia was working because I knew how much he enjoyed being with her.<br><br>We were therefore quite sad to find out, with only four days' notice, that Tahlia was moving to another centre. I completely understand that staff changes and transfers happen, and I have nothing but respect for the decisions made by the centre. I just wish we could have been given a little more notice, where possible, so that we could mentally prepare ourselves and help our son prepare for such a significant change.<br><br>At the same time, I want to emphasise that this feedback is in no way a reflection of the other educators. They have all been lovely, caring and patient with our son, and we are very grateful for the way they continue to support him. Every educator brings something different and special to his experience at care, and we truly appreciate all of them.<br>Our son has now been attending for seven months and still finds saying goodbye to me difficult. Hopefully, with time, he will become more confident and one day happily wave me goodbye and walk into care without tears. We know that the educators around him will continue to support him with patience, kindness and understanding.<br>Thank you to the whole team for caring for our little boy and for everything you do for him. It means more to us than you know. ❤️ AG Parents.

We are incredibly grateful to the team at Little Learners Place Hilbert for the exceptional care they have provided to our daughter. Being new to the center, we were naturally a bit anxious about how she would settle in, but the educators and staff welcomed her with such warmth and patience.🥰 ​What has impressed us most is their genuine commitment to her individual development. They haven't just supervised her; they have truly looked into her growth, providing us with thoughtful insights and suggesting great options for her journey moving forward. It is such a relief to leave your child in the hands of people who clearly see her potential and care about her future.😁 ​We highly recommend Little Learners Place Hilbert to any family looking for a nurturing, professional, and attentive childcare environment. Thank you for everything you do! 😉😍

This is centre is amazing! It's so welcoming and the staff always go above and beyond for the children. To make the space fun and happy, taking extra time to make each and every child feel included, loved and is comfortable. I would especially like to mention Tahlia and Elsye who have helped my son grow into a confident little boy, the always validate him and have helped with his seperation anxiety to allow him to feel loved and excited. The staff have taken the time to truly get to know him and always have time for any queries, concerns or worries I have and really listen to me and include me in the decision making process. Thank you all for making the transition from moving so much easier and welcoming.

Absolutely love the daycare, the girls are super friendly and really good with my boy. He runs straight to them and gives big cuddles, always stop for a chat and tell you how the child is doing. Gabby and Chloe are absolute amazing and always smiling when you walk through the doors and always happy to stop for a chat!

Love this centre!!!! When I first toured the centre, my child and I felt right at home. We had toured a few and my child showed no interest until this centre. We have been attending now for about a year and a half and would never go anywhere else. The staff are lovely, professional and very attentive and it feels like family. Highly recommend this centre!

Amazing staff so welcoming and helpful wouldn't want my girls anywhere else