Such a disappointing fall from 5 stars to 1. 2 years ago this centre was welcoming, friendly and caring environment and staff. Over the past year there have been many staff leave and families, not now and then they have been 6 at a time which rings alam bells for other families. There were some fantastic staff that looked like they had the whole world on their shoulders and just trying to get through the day and then other staff that gave the impression of zero interest and often weren't even aware of what was happening at their feet. I witnessed and heard of many kids getting hurt by other kids and not being seen or dealt with my own son included. I saw front desk staff berating other staff at front reception desk several times and talking about parents as they went out the front door. What used to be light, airy and fun ended up with a dark cloud hanging over it.

UPDATE 27/2: An investigation has begun Honest review from a former parent We chose this centre with hope and excitement, but unfortunately, our experience over time became increasingly concerning — and ultimately led us to unenrol our children. Why we left: We felt our kids were not being properly supervised or cared for on a daily basis, which was distressing as parents. There was an incident where one of our boys got hurt and, in our view, it was not investigated or communicated appropriately by management. For any care centre, transparency and follow-up on incidents should be a priority — we didn’t see that here. There were times we observed children being placed in the wrong age room due to staffing/shifts/numbers, which didn’t feel safe or appropriate. Over the period we were enrolled, many of the experienced and good educators left the centre (some without clear replacements), and it felt like the remaining team became more stressed and less cohesive. This contributed to what we found to be a toxic atmosphere at times — something that eroded our confidence in the consistency of care. We want to emphasise that we did meet some lovely individual educators who genuinely cared about the children — their efforts were real and often went above and beyond. But overall, the service felt like it had declined since the centre was taken over by the larger organisation, and the quality we were seeking wasn’t what we experienced. We hope this feedback helps other parents make informed choices, and we truly hope the centre addresses these issues so that all families feel confident and reassured.

We are so incredibly happy with this childcare centre! We haven’t had any issues with high turnover with staff or new/unfamiliar faces! Both my 2yo and 3yo have been with other centres and never wanted to go but now they come happy and smiling and in particular we love our kinder 1 room educator Shae! She is a standout! The management team are approachable and welcoming and work with you to make sure your needs are met. I truely have felt confident and comfortable leaving my children here everyday as opposed to other centres in the area. The staff make such a huge effort to post photos every single day on Storypark.. The communication is really outstanding and seeing the amount of activities the kids do daily is great and how engaging the staff are with my kids has been the best experience. I am definitely happy and strongly recommend this centre! I have kids in the toddler room and kinder 1.

All the staff are amazing and so so welcoming. My girls attend 3 days a week and absolutely love it!

Couldn’t be happier with how this centre continues to look after our two girls. We have been with the centre now for over four years and they have always taken care of our kids extremely well and we the girls are so happy every time we come to pick them up.

Both my boys have been attending Guardian Watsonia for over two years now. The atmosphere of the environment and the team has been a positive experience for both my children and our family. The communication from the Centre Manger Courtney is always supportive and she really knows every single child that comes through her doors. Couldn't recommend Watsonia anymore :)

Both of my children are attending for childcare and kinder and love it! Teachers are incredible with the kids and as a parent the team communicate with me about everything and are so supportive. The positive, loving and support of the team are amazing.

I couldn’t be more pleased with Watsonia Guardian. The staff has been incredibly welcoming and professional. I remember feeling anxious when my daughter started, as any new parent would, Shae particularly took a real interest in my baby and myself and she would always reassure me everything was okay. My daughter is always excited to go, her lead room Educators Grace, Vivian and Priyanka are always happy to see her walk through the doors and truly care about her. The facilities are clean, well organised, safe, and I feel confident that my child is in great hands. Communication with the management team (Courtney & Kahli) and Educators is always easy, fun and I appreciate their interest in my daughter and any updates on her progress. I highly recommend Watsonia Guardian to any parent looking for a nurturing and reliable daycare.

My children have attended Guardian Watsonia for a while now and we have loved every moment of it. My children are thriving with their childcare experience and have learnt so much in their time. They both get so excited to attend & absolutely adore their educators.