Hi Caroline, Thank you so much for your review. We will pass this onto our team

Hi Reca, We are very sorry to read your review and to hear that you feel this way. The wellbeing and safety of children is always our highest priority and we take all feedback seriously. We would really appreciate the opportunity to learn more about your experience so we can understand what has led to this feedback and see how we can improve. Please contact us via email at kcorbett@insightel.com.au so we can talk with you directly.

Hi Blake, Thank you so much for your wonderful review! We’re thrilled to hear that your daughter loves coming to Insight Early Learning Port Coogee and that she’s excited each day. Our team takes great pride in providing a nurturing, caring, and engaging environment for every child, and it’s so rewarding to know that this has made such a positive difference for your family. Your kind words mean a lot to us!

Hi Charlotte, Thank you so much for your wonderful review! We’re thrilled to hear how much you and your son love being part of the Insight Port Coogee community. Our educators, Lily, Billie, Ryan, Liz, and the whole team will be so happy to know their care and support mean so much to your family. And we agree, Lisa’s meals are something special! Thank you for sharing your experience and for being part of our Insight family. Warm regards, The Insight Early Learning Port Coogee Team

Thank you Casey for your review!

Hi Katherine, Thank you for such a heartfelt review and for trusting us with both your children over the years. It’s been such a joy to be part of your family’s journey and to share in so many special memories. We’re so glad your children have loved the care, the activities, and of course, the food our chef will be thrilled to hear their creations are such a hit! Knowing you’ve felt comforted and confident while at work means the world to us.

Thanks for your review Jessie

Hi Rani, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your concerns and appreciate the opportunity to respond. At Insight Early Learning Port Coogee, the safety, wellbeing, and development of the children in our care remain our highest priority. Recent room combinations were implemented thoughtfully to ensure we could maintain appropriate supervision and ratios, while supporting both children and educators during a period of staff transition. These decisions were made to uphold safety and quality care at all times. We want to reassure you that our Kindergarten room is in fact led by a qualified Early Childhood Teacher (ECT), and we remain committed to providing continuity and strong leadership within the team. While staffing challenges have impacted many in the sector, we are actively working on building a stable and supportive team culture and improving communication with families. We value feedback like yours as it helps us reflect and grow. If you would like to discuss your concerns further or share more detail, we warmly invite you to reach out to our Centre Manager directly. We are committed to working in partnership with families and continuing to improve.