I attended a centre tour at Inspire Doncaster on 3 February and unfortunately had a very disappointing experience.
The tour was conducted by Natalie at reception, who came across as rude and impatient from the start. When I asked questions (as any parent reasonably would), she rolled her eyes and appeared irritated, making the experience uncomfortable and unwelcoming.
The tour itself felt rushed, and there was little effort to explain the centre in detail. Several of the childcare rooms appeared messy, and I noticed a dirty rug, which raised concerns about cleanliness and hygiene.
Additionally, during the visit, the educators seemed unable to effectively manage or control the children, which was concerning from a safety and care perspective.
Overall, the environment did not feel professional, well-managed, or parent-friendly. Based on this experience, I would not feel confident enrolling my child here.
Response from the owner
08 Feb 2026
Dear YuXuan,
Thank you for sharing your feedback. As a child care provider, we understand how important trust and transparency are to families, and we take every review seriously.
After carefully reviewing our records, we are unable to find a visit on Tuesday 3/2, a tour conducted by a staff member named Natalie, or any enrollment or inquiry under the reviewer’s name (YuXuan) in our system. While this information does not align with our documentation, we recognize that misunderstandings can sometimes occur and would be happy to clarify.
We are proud of the strong relationships we have built with our families and our commitment to providing a safe, nurturing, and welcoming environment for every child in our care. If there is ever an opportunity to improve based on a verified experience, we are always open to listening and growing.
We kindly invite you to contact me directly so we can better understand your concerns and ensure that accurate information is available for families considering our program.
Yours Sincerely,
Eleinna S Anderson
Chief Curriculum & Quality Officer
E: eleinna.s@inspire.edu.au
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