I’m so glad to have chosen Eden Academy and couldn’t be happier with the care my son has received since starting there. It’s crazy to think he came to you when he was just a little baby and now he is a toddler running around, learning to talk and making the cutest little friends.<br><br>The team are always so warm, friendly and welcoming. They’ve taught my son so much and given him the chance to enjoy so many wonderful experiences along the way.<br><br>It’s lovely to start the day being greeted by Hayley and Amelia at our early morning drop off. They always make saying goodbye so relaxed and easy. A big shout out to Emilie & Maddie too, my son is absolutely obsessed with you both!<br><br>A special thank you also to Jacinta, Tanja and Bronwyn. You’ve shown so much love and encouragement to my son and as a first time mum, having that same kindness and support extended to me has meant more than you probably realise.<br><br>We appreciate you all and the whole team for making Eden feel like one big family. ❤️

Eden has elevated the standard! From management to staff wellbeing, from educational program to learning environment, from child safety to collaboration with families--Eden CW only speaks quality. Hats off to Jacinta (centre manager) and the entire team!

We have had a truly wonderful experience at Eden Academy Cranbourne West. As this was our daughter Josephine's first preschool, we were naturally unsure about how she would adapt. Thanks to the warm, caring, and supportive environment created by the team, she settled in quickly and formed strong bonds with her teachers and friends.<br><br>Josephine genuinely loved attending preschool and would often wake up excitedly saying, "I want to go to school!" Her enthusiasm spoke volumes about the quality of care and learning experience she received every day.<br><br>A special thank you to Ms. Amelia, who played such an important role in Josephine's journey. She always looked forward to seeing her and would often say, "I want to see Amelia" on the way to preschool. We would also like to sincerely thank Principal Jacinta for her leadership and support, as well as Hayley, Tania, and all the wonderful educators and staff who contributed to Josephine's growth and happiness.<br><br>Knowing that Josephine was in such safe, caring, and capable hands gave us great peace of mind as working parents. Throughout her time at Eden, we have seen tremendous growth in her confidence, independence, social skills, and learning. She has become more caring, helpful, and eager to learn, and her development has exceeded our expectations.<br><br>We are incredibly grateful to the entire team for the love, patience, dedication, and encouragement they have shown our daughter. Eden Academy has given Josephine a beautiful start to her learning journey, and we will always cherish the wonderful memories she made there. We highly recommend Eden Academy Cranbourne West to any family looking for a nurturing, supportive, and high-quality early learning environment. ❤️

Shout out to all the Junior Nursery team especially to Misha, Katlyn and Ryzza. Thank you for giving a warm, welcoming and caring environment for our son. The effort you all put in to provide activities for the children to experience is amazing. Our son has shown great development and settled in so quickly since he started a few months ago. My husband and I are so grateful for the team. Also, thank you to Jacinta and Hayley at the front who are always happy to help with all our queries. We are glad we found this centre!

Our children have spent time across multiple rooms in the centre for more than 18 months. Challenges experienced by our family have been met with kindness and support. Jacinta and Hayley have been accomodating and patient and have always made sure that we have all the information we need about the care requirements of our children. We would like to share appreciation for the kinder team. Isaac and Trinity, Ben. Also, Tanja, Amelia and Mia. We have not noted any staff changes that perhaps weren't needed, and are always impressed by how positive the team are. Many thanks to the whole team.

Eden Academy has been great since my daughter started. At pick up, staff always make time to talk whether its about my child's day or simply having a friendly conversation. In particular, Isaac has made a lasting impression on my daughter, its obvious that he loves his job because he is always passionate and enthusiastic and Tanja brings a friendly and welcoming vibe. Jacinta has a fantastic team and I'm grateful for the care and nurturing my daughter receives.

My experience with Eden Academy<br><br>Seven days after enrolling my children, my daughter came home with a large dreadlock and several patches of missing hair. Despite my experience in children’s hairdressing, management could not explain how the severe matting had occurred or why a red rubber band had been used. In four and a half years, she had never experienced anything similar.<br><br>Communication was also consistently poor. Pick-up handovers were often limited to comments such as “had a good sleep” or “had a great day”, with little information about what had actually happened during the day. Communication varied between educators, and sometimes we were not acknowledged at pickup at all.<br><br>I also experienced inconsistent application of policies. My child was sent home with a temperature, but I was not told the actual reading and no incident report was completed. However, medical clearance was later requested for a runny nose, despite my child having been checked by our GP the previous day. My questions about this inconsistency were never properly answered.<br><br>My greatest concern was how incidents involving the children were handled. Another parent told me they had raised concerns with educators several times, yet I was not informed. When I contacted management, the focus appeared to be on the other parent contacting me rather than why I had not been told. Management later stated that no incidents had been witnessed, despite a staff member who was a friend of mine before either of our children attended Eden having previously told me that an educator had witnessed and discussed an incident with her.<br><br>I was also concerned by the way staff appeared to be treated. Staff turnover seemed very high, and hearing concerns about how educators were being treated by management made me question whether the workplace environment was contributing to the constant changes.<br><br>To be fair, some educators were genuinely wonderful with the children, and I don’t want their efforts to be overlooked. Unfortunately, my experience with management and communication did not consistently reflect the standard of care and transparency I expected.<br><br>Overall, my concerns were not about expecting perfection. They were about poor communication, inconsistent policies, a lack of transparency and the way staff and parent concerns were handled. I needed to feel confident that my children were safe and that I would be informed when something happened. Unfortunately, my experience at Eden Academy left me questioning that confidence far too often.<br><br>And just out of curiosity, do I get my $50 cash for leaving a review too, like all the other parents and staff members apparently have over the past two weeks?

We are incredibly grateful to Trinity and Isaac for the wonderful care, support and encouragement they have given our son throughout his kindergarten journey. They have created such a warm, nurturing and welcoming environment where he has felt happy, safe and confident to learn and grow.<br>A special thank you as well to Jacinta, the manager, for always being approachable and accommodating with our queries and for taking the time to listen and assist us whenever needed.<br><br>We truly appreciate the dedication, kindness and professionalism of the whole team. Thank you for making our son’s kindergarten experience such a positive and memorable one!

We are so grateful to the wonderful educators at the centre for creating such a warm, caring and safe environment for Theo.<br><br>Thanks to Misha, Jacintha and Katlyn, Theo is happy, feels safe and genuinely enjoys coming to childcare every day. It’s been wonderful to see how much he has grown, learned and gained confidence since joining the centre.<br><br>A special thank you to Misha for being able to speak Cantonese with Theo. This has made it much easier for him to settle in, feel understood and become comfortable in a new environment.<br><br>We truly appreciate all the care, patience and support you give Theo every day. Thank you for helping him enjoy learning, exploring and growing! ❤️

So glad we chose Eden Academy Cranbourne West for our little one!Thank you Katlyn, Misha and Ryssa for being so caring and patient every day.