Honour Early Learning & Kindergarten Logan Reserve

jordan gardner

Mar, 2025

Honours has been such a fantastic experience for both myself and my daughter. The staff ranging right through from the educators to the management... Honours has been such a fantastic experience for both myself and my daughter. The staff ranging right through from the educators to the management have been consistently friendly and informative on her day to day development. Seeing her face light up just as much as the educators when they see each other each day makes the experience just that cherry on top of the excellence that this centre has been for us. I can't thank the team enough for their efforts over the past year and a half with her. Her growth speaks absolute miles for how dedicated they have been to the development in her milestones, now even seeing her proper timing and use of manners such as please, thank you, hi, bye and love you to begin her journey into speech. My partner and I couldn't recommend this centre any higher. Keep up the fantastic work Read more

Sally

Feb, 2025

I have a 4 month old baby who started at Honour Logan Reserve last week. We are deeply disappointed in the centre for failing... I have a 4 month old baby who started at Honour Logan Reserve last week. We are deeply disappointed in the centre for failing to provide basic needs like food, water, or hygiene to our 4 month old baby while in their care on the 03/02. Our child was sent with no symptoms of gastro, conjunctivitis or nappy rash. Our baby had developed gastro symptoms in their care which led to a severe nappy rash due to sitting in soiled nappies for long periods of time. We were not contacted. We have since learnt they like to tell different stories, they later claimed they offered to change her nappy which never happened. They also claim she never had nappy rash after previously saying she did have it. Which is it? By the time we took her home there was a severe rash with a heavily soiled/wet nappy. The time on the nappy did not match the last diaper change on the app. She would scream when we changed her from the pain. She was over sleeping and was put to bed a number of times. She was offered less bottles through the day than usual. She was offered 3 bottles (out of 5 provided) over 9 1/2 hours and drank a total of 280ml with apparently 1 feed of puree which later changed to "multiple" feeds, which is it? She should have been offered more bottles even without gastro. Well below what she would normally drink in that time frame. When we arrived to pick up at 4:30pm 03/02 she was alone in a cot with little ventilation and no air con on, awake with red eyes. There was inadequate supervision as the rest of the kids in the nursery were watching cartoons on a tv (they claim it's for soothing music but then why would you need a screen) with one staff member to about 7 kids under 2. No evidence of other staff actively supervising or around. The front was empty apon arrival and departure. The state of her bottles were unhygienic with bottle lids on the ground including outside with leftover formula. The bottle area was generally not clean as other children's bottles were in the same state. When this was bought up they said that bottles fall on the floor when they are focusing on the child. When picked up, she was in the same clothes we dropped her off in. As a dribbly baby, she was usually changed as we provide mutiple clean clothes in her bag so unsure as to why staff didn't change her that day in addition to the other issues. Her socks weren't taken off either. She had a rash/flared eczema around her neck from the dribble. We were told that they take comfort toys out after 10 mins, the toy she had was still in the cot. They seem to say they have procedures in place however we have not seen them being followed in our short time there. After arriving home and seeing the soiled diaper and rash we took her to urgent care who advised us to take her to the hospital. It was resolved that it was viral Gasto and the nappy rash had formed due to being left in dirty nappies for a long duration of time (more than 1 hour like they claim). We missed drop off the next morning and there was no attempt at calling us. We went in on the 04/02 and after talking to the Centre Manager, Room Lead and Nurse still little ownership was made. The centre did not fill out an incident report when we bought up the evidence of neglect. For all the buzz they put into having an on-site nurse, she was super disrespectful and thinks her opinion is above a Drs note! After emailing, we received no reply from the childcare until after we physically went into the centre on the 05/02. They were Ignoring important emails to force us to go in person to follow up is uncomfortable and disrespectful. We called them out on their fibs in an email they sent as they seem to have no integrity when handling parents or children. We received no response, as expected. Talked to the CEO who doubled down saying there was "nothing more" they could have done... how about call us? Change her nappy? Give her bottles? Have staff in the room and remove the TV? The nursery has fallen well below the standard of care. There is no being, belonging or becoming happening at this centre. Read more

Monique Kraan

Jul, 2024

Educators are kind, caring and support the learning and creativity of the children. The facility is clean and well looked after aswell as... Educators are kind, caring and support the learning and creativity of the children. The facility is clean and well looked after aswell as the children. My son loves the sensory activities they have regularly. The staff really care for the children’s well-being and education. My son hated being seperated from me but now he happily walks in to daycare to see his peers and learn with a wave goodbye. Read more