Our experience with this centre was extremely disappointing in how they supported a child with additional needs.
From the start, it was clear that my child required additional understanding and support. I sought guidance from a professional behaviour practitioner and shared recommended strategies to help him regulate and participate in care. Unfortunately, these strategies were not implemented, and his needs within the environment were not adequately understood or supported. Importantly, these behaviours were not observed to the same extent at home or in his previous day care indicating they arose from the environment rather than the child.
Rather than a structured behaviour support approach, the centre progressively reduced his attendance. Despite my attempts to work collaboratively, a formal behaviour support plan was never implemented. Over time, it became evident that frustration from management was being directed at the situation, and at times at my child, which was deeply concerning given his need for patience and support.
Families whose children have behavioural, sensory, or developmental needs should carefully consider whether this centre has the experience, resources, and willingness to implement genuine inclusion supports before enrolling.
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