Thank you for taking the time to share your feedback. We’re pleased to hear that you experienced warmth and care from members of our team, as building strong, nurturing relationships with children and families is at the heart of what we do. At the same time, we’re sorry to learn that aspects of your experience did not meet your expectations. We appreciated the opportunity to hear your concerns and address them privately over the phone last week. We take all feedback seriously, particularly around consistency of care and the environment we provide. These are areas we continuously review and improve to ensure the highest standards for every child in our care. While we respect every family’s decision to choose the care that best suits their needs, we’re proud to support a large community of families who trust us with their children each day and value the quality, safety, and care we provide. We always encourage families to visit, ask questions, and spend time getting to know our service—choosing the right early learning environment is a very personal decision. We wish you and your family all the best in your new centre.

Hello, we are unable to identify any current or past family experience connected to this feedback. Since there are no details shared, we cannot respond to any specific concerns. Our centre is dedicated to maintaining a strong partnership with families and committed to providing high-quality education and care. If you are, or have been, connected with our centre, we encourage you to contact us directly so we can better understand and respond to your concerns.