DO NOT SEND YOUR CHILDREN HERE. Unfortunately, our experience with this childcare has been very disappointing. Communication has been poor and concerns raised were either dismissed or not followed up properly. We did not feel confident that adequate care, supervision, or consistency was being provided, which is extremely concerning.

Do not send your child here!! Absolute disgrace of a center.

I sent my 1 year old child here for nearly 12 months and couldn’t wait to get him out! The lack of care that these poor kids get is absolutely sickening and how it isn’t investigated heavily is beyond me. I picked my son up with his nappy nearly at his knees and completely wet through I decided to weigh it to see how heavy it was and to my surprise 470g! On a 1 year old! You could hear it sloshing! and the app said it was changed 20mins prior! That was clearly I lie. This is only 1 example of many. Your kids will not get the care they need and they simply do not care. Don’t send your child here you’ll be paying a premium for well below par service You can comment all you like about how serious and strict you take it but that is also a lie. We made multiple verbal and written complaints which fall on deaf ears with a response “we are new and still learning”. We observe carers congregating in corners together not with children they do not care and neither do you. I’ve spoken to many other parents who have also had terrible experiences and any staff who actually care leave because they’re treated poorly and taken advantage of by the rest of the lazy staff. If you actually cared show it not write it. I’ll never recommend this place to anyone

The 4-year-old kinder program was managed quite roughly compared to the fees charged and the expectations set. Naz and Jass were both wonderful teachers who did their best; however, the ongoing behavioural issues among some children made it very difficult for others to learn and grow. I would not prefer my child to be in an environment where a child with behavioural issues is frequently hitting, throwing things, and even seen hitting an educator and that has been happening from last couple of months more , because of the dynamics of one or two children and is impacting my child because she comes home and tell everything.The management really needs to address and resolve this situation to ensure a safe and positive learning environment for all children.

I strongly urge parents not to send their children to this centre. Our child was repeatedly bitten by another child which has left a permanent scar on his face as well as other children being bitten, punched, and kicked yet the centre continued to allow this boy to remain in their care. On top of this, our child required surgery after his finger was severely damaged by a fault in the sliding door. To this day, the centre has not provided confirmation that the door has been properly repaired. When we raised concerns, they were dismissed, and our requests were not taken seriously. Communication with families is extremely poor/daily updates not provided, staff appear overwhelmed, and the high turnover makes it impossible for children to build consistent relationships. The level of care fell far below expectations, and at no point did we feel our child’s wellbeing was a priority. This was our first experience with care, and to say we were left bitterly disappointed and distraught is an understatement.