Play & Learn Childcare - Raceview
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Location
106 Cemetary RoadRaceview, QLD, 4305
Centre Reviews

Would NOT recommend this centre. They expect parents to get an approval message via the app you use to sign in and out when... Would NOT recommend this centre. They expect parents to get an approval message via the app you use to sign in and out when marking them absent if sick ect. Which is odd that a parent should need to have approval if they are not fit to attend kindy that day but that was just the beginning of strange things they have implemented. You also will have to pay MORE if your child uses less time at the centre say for example you have 36hrs of ccs time allocated to you per fornight and your child just happens to attend the centre for 12hrs for the 2 week period Raceview Play and Learn will charge you for hrs not used. Whenever i have brought this up when looking in new centres they have said they have NEVER heard of this. It is usual protocol to charge the parent if more time is spent at the centre then you are allocated to which is completely understandable but NOT the other way around. This centre's owner must have implemented this as just another way to make money. Scam vibes. Having hidden costs that you are NOT told about when doing the kindy tour. You cannot use this centre if you would like to do 3 days one week then 1 day the next week this centre doesnt do that. They have a minimum of 9hr days - the child must do those full 9hrs or you will get charged for them being there less time and thats the minimum-9hrs,10 or 12-which are long days for little ones. Last but not least you CANNOT cancel enrollment over the phone, they expect you to give 2 weeks notice-will still charge you for that time the child doesnt attend because they will not cancel it right away. They also expect you to continue to BRING in your child in this last 2 week period even though it makes NO sense that a parent would want to continue bringing the child into a centre that they have already decided they don't want them to attend anymore but this is what they expect because they will not do enrollment cancelation immediately over phone. The workers that attend to front desk are not very professional over phone or in person but the class room teachers seem better. All in all very odd experience, money leeching, not flexible to parents, information not discolsed properly in orientation. Do NOT bother sending your child here unless you want to be mucked around. This is not even a "boutique" childcare centre and they expect ALOT from you. And if the centre themselves reads this- IT IS NOT A PRIVILEGE THAT IM SENDING MY CHILD TO YOUR CENTRE. YOU ASSIST US PARENTS NOT THE OTHER WAY AROUND. Read more
My child always has a great day when we ask her how it was. Everyone there is lovely and very helpful when it... My child always has a great day when we ask her how it was. Everyone there is lovely and very helpful when it comes to incidents that occur. I understand some kid are sometimes too rough but that is no fault of the day care staff. They do everything they can to protect probably 30+ kids there. We will be taking our future kids here as well Read more
Just BECAREFUL sending your child here When you think your children are safe at this child care centre, you have your child servearly injured... Just BECAREFUL sending your child here When you think your children are safe at this child care centre, you have your child servearly injured from another child pushing my child over in the bathroom an smashing his mouth on a toilet bowl, cusing thousands of dollars of medical to his mouth an ongoing future costs that they decline and there insurance company is just as bad. Had a meeting with there office awhile back with a massive list they reckon there going to improve on and change to prevent it happening again, yet 2 education investigations find that nothing was wrong. Yet there is stuff that they wanna do to prevent it.. seems liable to me. I hope no over family or child has to go through the financial costs that we do now thinking our child was in good hands and safe. Read more