Our experience at KidsClub has been amazing so far. Since starting, my child has absolutely been thriving, it’s been so nice to see how quickly he settled in. Every day when we get home, all he wants to do is talk about his educators and what they did together. You can tell he has built such a strong connection with them already, which means a lot to us. He always looks like he’s had the best time, and drop-offs are so easy, no tears, just straight in and ready for his day. That alone gives me so much confidence and shows how comfortable and happy he feels there. It really gives you peace of mind knowing you can trust the people caring for your child. Couldn’t be happier

We recently joined KidsClub and I just wanted to say how lovely all the staff are. From day one they’ve been so kind, welcoming and genuinely caring, it really makes a difference when you’re leaving your child somewhere new. I loved how thoughtful their learning spaces are. Everything is set up with purpose, inviting and engaging for the children, and you can tell a lot of planning goes into creating those environments. It just feels like a place where children are truly supported to learn and feel comfortable at the same time. Really happy with our experience so far.

We’re relocating and honestly choosing a new centre was stressfull, but KidsClub made it so much easier. The director was absolutely lovely and really put me at ease from the first visit. You can tell she genuinely cares. The centre itself feels so warm and welcoming, and what stood out the most was how calm and happy all the children were, it just felt right straight away. My son only started this week and he already loves it, which says everything! He comes home talking about his day and is actually excited to go in the morning. Their activities and program are amazing too, lots of variety, really engaging, and you can see how much thought goes into it. So happy we chose KidsClub, it’s been such a smooth transition for our family.

I have been visiting this centre once a week for about three years for my work. Having many opportunities to speak with the manager, I can truly feel how much she is loved by every single child, and how deeply she loves them in return. The staff members are also incredibly kind and professional, making it a wonderful environment for me to work in as well. I highly recommend this place!

Both my kids go to Kids Club Hamilton and I honestly couldn’t be happier with the place. The educators there are really warm, welcoming, and you can tell they genuinely care about the kids. There’s always plenty set up for the children, whether it’s indoor activities or outdoor play, so they’re always engaged and learning. Both my kids are always excited to get there in the morning, which says a lot. I’m greeted at the front desk every day by management with a friendly smile, and they always keep me in the loop about how my kids’ day has been. It’s always comforting knowing your children are in a safe and positive environment where they feel loved and appreciated. I couldn’t recommend this centre highly enough.

The standard of care at this centre is sub-par and appears to prioritise profit over quality early childhood education. While there were a small number of genuinely wonderful educators, many of the passionate staff left last year, resulting in a workforce that largely appeared disengaged, minimally qualified, and lacking continuity. There was constant staff turnover and a poorly managed roster system, meaning unfamiliar faces most days, which significantly impacted continuity of care and children’s sense of security. There were numerous occasions where my son came home with bite marks and other injuries, including large grazes on his elbows and knees, and even blood on his leg that was clearly not his own. Incident reports were often not completed, unless related to head injuries and educators were unable to explain how these injuries occurred, which is deeply concerning from a supervision and duty-of-care perspective. Basic care instructions were repeatedly not followed, despite being clearly communicated. My son is prone to nappy rash, and failure to properly clean and apply nappy cream resulted in frequent painful rashes, including a fungal infection that required antibiotics. It became exhausting having to constantly repeat the same instructions. The daily program was extremely limited, often consisting of only one basic activity per day. The indoor and outdoor environments lacked variety and stimulation, with the same toys and setup used day after day. This did not provide an engaging or developmentally enriching environment for young children. The exceptions were the weekly Zumba and Spanish classes by Mama Dani and music class. Behavioural issues were also poorly managed, and we are now having to work to undo the negative impact this had on our son’s previously sweet and gentle personality. Hygiene standards were consistently poor. Children frequently had yellow, runny noses, and my son’s face and clothing were often covered in snot at pick-up, indicating a lack of basic cleaning and care throughout the day. There are fundamental systemic issues at this centre, including overworked staff, insufficient training, lack of consistency, and poorly managed rooms. I provided regular feedback to management over a two-year period, however meaningful and lasting improvements were not made. The nursery rooms do not follow individual routines despite that being communicated to parents. How could they when they maintain absolute minimum ratios. Ultimately, we moved our son to another centre. The contrast has been striking — within the first week, he was happier, more settled, and thriving. Drop-offs are now easy, and he feels safe and supported. My only regret is not trusting my instincts earlier. Our experience has clearly shown that our expectations were not too high — this centre’s standards were simply too low. Don’t fall for the sales pitch. The words are often not backed with substance. Save yourself the $170 a day. We easily spent well over $50,000 in 2 years - ask yourself what quality of care and education you can have for that level of spend (it’s certainly not this place). EDIT Feb 2025 - the centre also periodically asks attending parents to leave google reviews for a chance to win a gift. Take the positive reviews particularly close in timing with a grain of salt.

We recently enrolled our son here, and it's the best decision we have ever made. The facilities are beautiful, and it provides a great learning environment for the children. The staff are always kind and provide lots of support to the children, which we really appreciate. We receive amazing and informative daily updates, which keeps us connected to his day. Our son gets to do a range of exciting learning activities each day. We couldn't be happier with our decision to join this daycare.

I would highly recommend Kids Club Hamilton to anyone who is looking for a high-quality Child Care Centre! My son has been with Kids Club CC Hamilton for nearly four years now and I couldn't imagine him at another! For as long as my family have been with KCCC Hamilton, the centre has always ensured a high level of up-kept security, hygiene and kitchen areas. The indoor learning spaces are always well thought-out, with plenty of space and resources for development and entertainment. The outdoor play spaces (both upstairs and downstairs) have always been my son's favourite facility of the centre - where he has the opportunity to do many things - gardening, reading, playground, sandpit, sports, Zumba, dancing etc. The chef, Mr. Wayne, has been nothing but kind and creates nothing but amazing and nutritious meals for the kids during the day! From my son's early days at the centre with Miss Becky and Miss Sienna to his days as of late with Miss Dani and Miss Vicky - my boy has always enjoyed his time at the centre and looks forward to seeing his friends and the staff to tell them all of his stories. The educators in this centre are kind, caring and are committed to the children's journey at the centre! Mel, Holly and Taylah have been amazing at leading the centre and building strong relationships with all of the families at the centre - it truly feels like KCCC Hamilton is a community thanks to these women! They are always engaging with the families and are continuously seeking feedback from our community to see if there are any concerns or improvements to be made. It has always reassured me that although the centre seems it couldn't get any better, Mel, Holly and Taylah are always trying to improve the centre. It really puts me at ease knowing that from the managing staff, to the chef and the educators, that my son has always been in a clean, safe, kind, fun environment that prioritises growth, education and development in a nurturing and supportive manner - I highly recommend!

We’ve been with Kids Club Hamilton since the centre first opened, and we couldn’t be happier! 🤩 Our son has grown, learned, and thrived thanks to the wonderful team. Holly, Mel, and Miss Dani have been absolutely amazing in all aspects!!! ❤️ So caring, professional, and genuinely invested in the children’s wellbeing. They’ve created such a warm and nurturing environment where our little one feels safe, happy, and excited to go every day. 🫶🏻 Now with Taylah joining the team, it feels complete! Her kind and positive energy has added even more joy to the room. We’re so grateful for the love, patience, and dedication the entire team shows daily. Thank you for everything you do team. We truly couldn’t ask for a better place for our kids. 💛