Address:
300 Nicholson Street, Fitzroy, VIC, 3065
Care Type:
Long Day Care, Pre-school
Hours:
6.30am to 6.30pm
Vacancies
This centre’s information may not be up to date.
Your enquiry will be sent directly to the Fitzroy Early Learning Centre.
Address:
300 Nicholson Street, Fitzroy, VIC, 3065
Rating Score
Samantha J Nowland
I had really high hopes for Fitzroy ELC however there were a few things that left us as parents unsettled. Given our daughter had completed all orientations it took her 3 months and still could not settle often coming home telling us she played by herself all day and no one spoke to her… numerous times during morning drop off I viewed educators turning their back and not welcoming her or including her into play or breakfast time leaving her unsettled and watching her sit by herself… After raising this to management more than 3 times they reassured me that they would place a note on the app to confirm when she settle many times this was missed and ensured me that they spoke to their team and communication was thorough through to all staff member. When i arrived at reception no one could discuss with me and had no time to address my matters… telling me they had tried to communicate it false. I did not feel heard or understood with management and was often shut down which was the cherry on top for us. Fitzroy Management was away and the matter was getting passed around to multiple people, we offered 3 points of contact for them to reach out communicate with us however did not. Why should we have to pay for fees when educators yet alone MANAGEMENT who aren’t doing their job correctly? The level of negligence is nothing like I have seen before. Having moved into a new centre we have noticed significantly large difference in centre management & where the faults were at Fitzroy ELC, I would be carefully considering this centre when looking at placement for your Child/ren especially the educators and who are around your children as the staff should probably be doing the CORRECT checks on employees.
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience did not meet your expectations. We have reviewed the matters raised and would like to provide some context in relation to communication, engagement, and administrative processes. Throughout your child’s enrolment, our leadership team made multiple attempts to communicate and work collaboratively with you to support your child’s settling and to provide clarity regarding billing and Child Care Subsidy (CCS) continuity. This included written correspondence and attempts to arrange direct discussions to resolve concerns as they arose. On several occasions, we were advised that telephone contact during business hours was not possible. As a result, opportunities for direct discussion were limited, which impacted our ability to work through matters in a timely and coordinated way. A child’s successful transition and ongoing experience in early learning is supported by a collaborative partnership between families and educators. This includes open communication and engagement through established centre processes to ensure that both care-related and administrative matters, including billing and CCS, can be appropriately managed. Where communication is limited, this can impact the effectiveness of these processes. We note the comments regarding escalation of concerns. Our team followed the appropriate internal processes in responding to the matters raised at the time; however, effective resolution is best supported where open communication is maintained by all parties. We remain available to engage directly should there be any outstanding matters that require further clarification or resolution through our established processes. We acknowledge your decision to transition to another service and wish your family all the best for the future.
AB Group
Running CPR and Childacre First Aid training at your childcare centre was a fantastic experience. Your educators showed a strong knowledge of policies, clear thinking under pressure, and an exceptional commitment to children’s wellbeing. That level of dedication doesn’t go unnoticed.
Thanks for your feedback. Having excellent systems and procedures in place to support the wellbeing of the children is a key foundation of our DNA. We appreciate your help and support.
Melissa Canzoneri
I’m not quite sure where to begin, but I want to start with a heartfelt thank you to all the educators who have looked after our daughter Our daughter joined this centre when she was just 5 and a half months old in 2021. It’s never easy to place your child in daycare at such a young age where she began attending four days a week, and as first-time parents, we were understandably anxious about choosing the right daycare. When we first entered the centre, we were warmly welcomed by the wonderful Sheralyn. She guided us through the entire process, and we are incredibly grateful for all the support and assistance she has provided over the years. We vividly remember dropping off and calling about four times that very day to check on her. However, after just a few days, we realized that this environment was perfect. All the educators showered her with love, kindness, and reassurance. This nurturing atmosphere continued throughout all the rooms as our little human grew older, and to this day, the educators have consistently shown the same love, kindness, and support. My partner and I often refer to you all as our second mum and dad because, in reality, you have all played a significant role in raising our daughter, providing her with a beautiful upbringing while we were at work. For this, we cannot thank you enough! Thanks to all the educators, Armani has thrived and blossomed into such a bright and intelligent little person and it started right here with you all at Fitzroy ELC! Thank you again for being there for our daughter and for us!!
Welcome to Fitzroy Early Learning Centre where we support every child to learn and grow at their own pace and in their own unique way.
We welcome children from six weeks to school age, with a four year old kindergarten program. We offer a secure and safe environment where curiosity is encouraged, concepts are explored and discovery is celebrated. The children experience the power of learning together in large and small groups while still pursuing their own individual learning pathways.
At Fitzroy ELC we believe that it takes a village to raise a child therefore we are eager to be active partners and create collaborative relationships with families and their community.
Welcome to Fitzroy Early Learning Centre where we support every child to learn and grow at their own pace and in their own unique way.
We welcome children from six weeks to school age, with a four year old kindergarten program. We offer a secure and safe environment where curiosity is encouraged, concepts are explored and discovery is celebrated. The children experience the power of learning together in large and small groups while still pursuing their own individual learning pathways.
At Fitzroy ELC we believe that it takes a village to raise a child therefore we are eager to be active partners and create collaborative relationships with families and their community.
with Fitzroy, 3065
Above average
Above average
Fitzroy Early Learning Centre
$175
Suburb Average
$139
Above average
The National Quality Standard is an industry benchmark defined by the government.
Fitzroy Early Learning Centre
Meeting
Suburb Average
Meeting
