Coburg Leisure Centre Childcare

Swimming lessons are generally good, but the billing system is confusing and inconsistent. Be aware that if your lesson falls on a public holiday... Swimming lessons are generally good, but the billing system is confusing and inconsistent. Be aware that if your lesson falls on a public holiday or during a centre closure, you’ll still be charged, and no make-up class is automatically offered. You’re expected to submit an absence request and use one of your limited make-up tokens (only 8 per year), which feels unfair when those days are beyond your control. Most families prefer to save tokens for actual absences like illness or travel, especially since lessons continue during school holidays. To make matters worse, staff seem unclear on the policy - I received three different answers: - One said make-up tokens for public holidays are applied automatically (they weren’t). - Another said we had to submit an absence request. - The last said we didn’t need to do anything and wouldn’t be charged (we were). hopefully, this is something the centre can review and improve Read more

Minh Le (Mike)

Apr, 2025