Very bad gym I suffered a back and neck injury from the machines my personal trainer (Matt) matthew Tong when I told him he didn't believe it I quite the gym 2 years ago now I still suffered from a very stiff neck and muscle tightness and muscle pain both in the back and neck i been doing physio for the last 2 years and exercises and scratches and i still get very bad pain everyday it has now Ruined My Life and now I got low Mobility matt tong is a bed person and doesn't care about his clients

Since the new company took over, I have been extremely disappointed with the level of service.<br><br>Poor communication, an unreliable billing system, and a complete lack of transparency.<br><br>Changes have been made to my billing arrangements without any prior notification. It seems that changes are being made without proper communication or consideration for customers.<br><br>I have already sent emails requesting that the issue be corrected, but nothing has been done. I then have to call again and explain the same problem repeatedly. Each time, I am assured that the issue will be fixed, but unfortunately, it remains unresolved.<br><br>I am extremely frustrated and disappointed that I have to waste my time calling every week to follow up on the exact same issue.<br><br>This ongoing situation is unacceptable. I expect better communication, accountability, and a proper resolution rather than repeated promises with no action.

Not allowed to swim with my 3 kids on cup day because of lack of staff. No pre warning that parents were not allowed to swim with their own children between lessons. Not good communication from staff that this was happening. Now watching the one life guard asking people to leave the pool as soon as lesson is over. Come on YMCA you can do better<br>Just been asked to leave while waiting for our next child to finish his lesson… then explained that we are staying for his lesson and asked to get out other kids out of the pool. Now the lesson is finishing 5 minutes early so they can leave on time..

All the swimming pools are indoor and warm including the lap pool. Lap pool is a little congested with so many kids lessons going on. Great value with kids swimming lessons and the gym looks busy and decent. Plenty of gym classes.

The best leisure center 🩷

Good swimming pool. Not well heated. Disabled toilet locked, only one availablewith shower. You have to pay twice more to use the jacuzzi, which makes no sense.

Don’t waste your time!! 😡<br><br>I’m extremely frustrated and disappointed with the whole experience, especially since the new company has taken over.<br><br>The make-up lessons are only valid for 2 weeks, which was never communicated to us. There is also supposedly a private stroke-correction class, but when I tried to access it, it wasn’t even available and front desk said no we don't offer them only ongoing classes 5 or more!<br><br>To make matters worse, the swim teachers themselves don’t seem to know what services are actually offered. How are parents supposed to know what they can book when even the staff don’t have clear information?<br><br>The regular classes are also far too big to properly help kids improve their strokes. With so many children in the pool, there simply isn’t enough individual attention.<br><br>Overall, it’s been incredibly frustrating, confusing and disappointing. I certainly wouldn’t recommend wasting your time or money until they get their act together.

Very friendly vibe from staff and other patrons.